Start Date: Aug 30, 2018 (Thursday)
Start Time: 12:00 (MDT)
Finish Date: Aug 31, 2018 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Address degraded FTP performance

Customer Impact: ImageSilo engineers are investigating various issues with FTP performance.  Engineers will work to resolve these issues, which includes adding capacity the FTP database server.  Due to the nature of increasing database server performance in AWS we expect at least one period of FTP inaccessibility of 1 hour while the database is transitioned to the new server.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 30, 2018 (Monday)
Start Time: 02:30 (MDT)
Finish Date: July 30, 2018 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Address degraded database server

Customer Impact: ImageSilo engineers are investigating a degradation of one of the database clusters. Engineers will work to resolve the issues on the cluster, during which testing may cause brief periods (expected to last approximately 2 minutes) of inaccessibility for some (but not all) customers as the cluster is failed-over.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 17, 2018 (Tuesday)
Start Time: 14:30 (MDT)
Finish Date: April 18, 2018 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: Identify and resolve network issue.

Customer Impact: ImageSilo engineers have identified an issue with the ImageSilo network architecture. Engineers are working to identify the cause of the issue and resolve it before it becomes customer impacting. Engineers may take steps to resolve the issue that cause a temporary interruption of ImageSilo services. An update will be posted once the issue has been resolved.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: October 13, 2017 (Friday)
Start Time: 00:00 (MDT)
Finish Date: October 16, 2017 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Address degraded database server

Customer Impact: ImageSilo engineers are investigating a degradation of one of the database clusters. Engineers will work to resolve the issues on the cluster, during which testing may cause brief periods (expected to last approximately 2 minutes) of inaccessibility for some (but not all) customers as the cluster is failed-over.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 18, 2016 (Monday)
Start Time: 17:00 (MDT)
Finish Date: April 20, 2016 (Wednesday)
Finish Time: 04:00 (MDT)
Purpose:  Address database server failure.
Customer Impact:   ImageSilo engineers have been continuing to investigate a failure of one of the members of the database clusters. Engineers will work with the hardware vendor to replace failed components on the cluster member, after which testing may cause brief periods (expected to last approximately 2 minutes) of inaccessibility as the cluster is failed-over to confirm the repairs.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

The Emergency Maintenance performed through  04:00 (MDT) today has been closed. No customer impact occurred during the maintenance and the affected cluster remains stable and fully operational. Engineers continue to work with hardware and software manufacturers to determine a root cause of Tuesday’s failure of the single database cluster member. If additional steps are required which may impact availability, another Maintenance notification will be issued.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.

866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 5, 2016 (Tuesday)
Start Time: 05:35 (MDT)
Finish Date: April 6, 2016 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Address database server failure.

Customer Impact: ImageSilo engineers have been investigating a failure of one of the members of the database clusters. Due to the redundant architecture of ImageSilo, the affected database cluster failed over to the redundant member and is currently serving requests. Engineers will perform the necessary steps to stabilize the affected cluster. This may cause brief periods (expected to last approximately 2 minutes) of inaccessibility as the cluster is repaired and fail-over tests are performed. An update will be sent when more information is available.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: November 9, 2015 (Monday)
Start Time: 13:00 (MST)
Finish Date: November 10, 2015 (Tuesday)
Finish Time: 04:00 (MST)

Purpose: Perform repair of failed storage hardware.

Customer Impact: ImageSilo engineers will be replacing a failed storage controller. Due to the highly redundant nature of ImageSilo’s architecture, customer impact is expected to be 2 minutes of increased latency and decreased performance.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: December 9, 2014 (Tuesday)
Start Time: 20:00 MST
Finish Date: December 10, 2014 (Wednesday)
Finish Time: 04:00 MST

Purpose: Perform critical update of load balancers.

Customer Impact: ImageSilo engineers will be applying a critical update to the ImageSilo load balancers. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to two periods of increased latency during failovers.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com