Date: January 21, 2014
This message is in reference to the Emergency Maintenance issued yesterday. ImageSilo engineers completed the repair and validation of the failed storage equipment at 02:50 MST. Since that time, all systems appear stable.
ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com
Start Date: January 20, 2014 (Monday)
Start Time: 18:00 (MST)
Finish Date: January 21, 2014 (Tuesday)
Finish Time: 04:00 (MST)
Purpose: Diagnose and repair failed storage components.
Customer Impact: ImagSilo engineers are responding to a failure of part of the storage subsystem. No customers have been impacted due to the redundant nature of the architecture. Vendor engineers have been engaged and ImageSilo engineers will continue to work the issue until full redundancy is restored. Repairs may require manual failovers that could introduce multiple periods of higher than normal latency as well as short (2-4 minute) periods of unavailability. An update will be posted when the issue has been resolved or if further impact is expected.
Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com
Start Date: January 17, 2014 (Friday)
Start Time: 22:00 MST
Finish Date: January 18, 2014 (Saturday)
Finish Time: 23:59 MST
Purpose: An upstream network provider will be performing vendor-required maintenance.
Customer Impact: An upstream network provider will be performing maintenance. Due to the redundant nature of the network, this work should be transparent to customers, with only short periods of packet loss and latency as routes re-converge.
Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com