Date: March 2, 2017 (Thursday)

Good Evening!

Early this morning, at approximately 2:00 AM MT, our team of dedicated ImageSilo engineers, developers, and QA analysts finalized the rollout of the ImageSilo R82 upgrade which added a number of exciting new features. One of those new features was the fulfillment of a long-standing request that we have received numerous times: Enforce the “Required” setting for a project’s index fields when adding and scanning new documents. This means that, for index fields with this “Required” setting enabled, all documents coming into the system must contain a valid index value for that field. Although the server fully enforced this setting for those functions, the clients were not implementing it completely. As such, adding a new document with a blank value for a required index field could lead a user to incorrectly assume that the document had been properly added, when it had not yet been added. The two possible scenarios that could lead to this condition are outlined below:

Scenario 1: Adding Documents via the Browser Interface
When adding documents via the browser, if a required index field was left blank, the upload would complete, but adding the document to the repository would generate an error. Unfortunately, this error was not being displayed to the user, potentially allowing them to incorrectly assume the document was added to the repository. This problem was rectified at approximately 3:00 PM MT today as the error is now displayed to the user, making it clear which required index fields were left blank and the need to populate them to complete the upload. If you feel that you were affected by this scenario by adding documents (1) with blank index fields to (2) projects with those fields set as “Required” (3) between hours of 2 AM and 3 PM MT today (Thursday, March 2), you can simply perform the addition again with the required index fields and your document will be added to the repository.  Please note that this issue did not affect the new beta site as it was returning the error to the user.

Scenario 2: Scanning and Importing Documents via the R82 Web Assistant
When scanning or importing documents in the new R82 Web Assistant, if a required index field was left blank, the upload process would fail. However, the only way a user would be aware of it would be through the Windows event logs due to the fact that the upload is performed in the background. Fortunately, the queued documents are still on the local machine waiting to be uploaded. Our development team is preparing a patch for the R82 Web Assistant that will automatically take these documents that are still waiting to be uploaded and place them into the Pending Documents list to allow users to finish indexing them so they may be uploaded successfully. We expect this patch to be available on ImageSilo in the next couple of days. Once the patch has been implemented, ImageSilo will prompt you, notifying you that the new version is available. Please note that this issue does not affect users who were scanning and importing using the R81 Web Assistant (or earlier) as those earlier versions returned an error relating to the required index fields.

As you know, this is the single largest upgrade we have made to ImageSilo since 1999. Throughout the last 18 years, we have worked diligently to earn your trust and your business. Although we have had a few unexpected issues arise, rest assured that our dedicated ImageSilo team is working diligently to address these and any other issues that may arise. We apologize for any inconvenience this may have caused you or your customers, and we accept full responsibility. As always, we appreciate your business and commitment to Digitech Systems. If you have any questions or concerns, please don’t hesitate to contact us.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com