Date: December 8, 2020 (Tuesday)

The purpose of this message is to describe a new upcoming service, ImageSilo Integrated Secure Transfer. This free, fully-integrated feature, which be accessible at transfer.imagesilo.com, is a Secure FTP (FTP Explicit Security over TLS 1.2) transfer service that fully encrypts data during transmission and at rest, allowing you to transfer bulk data into and out of ImageSilo.

To use the Integrated Secure Transfer service, Administrators simply configure a user’s FTP Access Right setting to “FTP User” (which grants the ability to read/write to a user-specific folder on the FTP site) or “FTP Admin” (which grants the ability to read/write to any folder on the FTP site). FTP users will authenticate to the transfer.imagesilo.com site using an account name made up of their own ImageSilo username and their entity ID (<UserName>_<EntityID>) and their ImageSilo password. For instance, a user whose ImageSilo username is “JSMITH” and entity ID is 1000 would have an FTP account name of “JSMITH_1000”. For simplicity’s sake, administrators can see FTP account names in the administrative user listing, and users can see their own FTP account name in their user options.

For bulk ingestion of data, when a data group or package file is uploaded with a “submit” file, the data will automatically be imported into that entity. You no longer need to contact ImageSilo Administration to map data groups to entities – they are automatically mapped by being uploaded to the entity’s FTP site. Likewise, Directory Manager Job files are also ingested via the new FTP site. Once data is successfully imported, it is removed from the FTP site as normal.

Getting bulk data out of ImageSilo also benefits from the new service. After the rollout, all Migration job outputs will automatically be written to the submitting user’s folder on the new service FTP site, and a notification will be sent that includes web links to the files for those who wish to download them via their browser rather than an FTP client. Furthermore, the previous 96-hour expiration for migration job output has been removed. Any data (other than that which is automatically imported) will remain on your FTP site as long as you wish. You get to decide when to remove it. Data stored on an entity FTP site is included in your entity’s monthly storage utilization calculation.

We anticipate transfer.imagesilo.com will go live on Monday, December 14, 2020. At that time, feel free to start using your FTP clients, including the new PaperVision Data Transfer Manager R87 to access the server/host transfer.imagesilo.com using a “Passive” Connection and “Explicit FTP over TLS” (or “Explicit SSL Negotiation”) Encryption Type/SSL Mode. In the meantime, feel free to start configuring your users’ FTP Access Right settings in anticipation of the service availability.

Once the new Integrated Secure Transfer service is live, ImageSilo Administration will no longer be issuing or altering FTP accounts on the old upload/secureupload and download/securedownload FTP servers as you will have full, direct access to configure your own FTP access on the new transfer service. For those using the old FTP servers, you may continue to do so. After the new year, we will provide further communication regarding our long-term transition plans for those old FTP servers and accounts. For the time being, the old FTP servers will continue to operate as they always have, without any of the automatic import features of the new service.

If you have any questions or comments, please feel free to contact ImageSilo.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Date: October 21, 2019 (Monday)

At approximately 1:53 PM (MDT), a database cluster member experienced a failure. As designed, the database cluster automatically began its failover process to a partner member, which included transaction playback to ensure data integrity. The database cluster was fully restored and operational by 2:12 PM (MDT). Database cluster failover timing is dependent on the volume of data that is “in flight” during a failure as the “in flight” data needs to be processed by the partner member prior to operational status to insure no loss of data. As can be expected, ImageSilo database clusters have a significant volume of data being continuously added and updated. The failed cluster member was replaced and full redundancy has been restored.

As part of our high availability architecture, hardware failures are expected to occur regularly, and this particular failure recovered automatically as designed. A limited number of customers whose data resides on this particular cluster were affected. We apologize for any inconvenience this interuption may have caused. As always, we sincerely appreciate your business.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Date: April 2, 2019 (Tuesday)

Last year, in March and April of 2018, we released ImageSilo R84 which included the highly anticipated and much applauded responsive user interface which had been in beta for over a year prior to that. At the same time, we made available https://legacy.imagesilo.com to provide extra time for customers to transition from the old interface to the new one. Additionally, over the last year, we released the ImageSilo Client application which provides the same features provided in the browser-based interface in an optimized Windows application.

After providing a year for customers to transition to the new interface, the time has come to decommission the https://legacy.imagesilo.com site. On June 4, 2019, the legacy website will redirect users to the current user interface as if they had visited https://login.imagesilo.com. Given the limited level of activity on https://legacy.imagesilo.com at this time, we believe that 60 days is more than enough time for the last few remaining users to transition.  Thank you for your past efforts to migrate the vast majority of your users to the new interface and thank you in advance for migrating any remaining late adopters prior to June 4th, 2019.

As always, we appreciate your business. If you have any questions or comments, please contact our ImageSilo Administrators at siloadmin@imagesilo.com or toll-free at 866.374.3569.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Date: April 17, 2018 (Tuesday)

ImageSilo engineers performed the necessary maintenance to address the network issue without any customer impact. Engineers will continue to monitor the network to ensure the issue has been fully resolved.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Date: April 4, 2018 (Wednesday)

ImageSilo engineers and developers have addressed and validated the R84 optimizations for ImageSilo. The optimized interface is currently available on the temporary test site (https://test.imagesilo.com). However, a software defect related to certain date formats is being addressed before the final ImageSilo R84 release and should be implemented tomorrow. In deference to the requests we have received that the new https://login.imagesilo.com site not be cut-over in the later part of the work week, we plan to perform the cut-over on Monday. We will provide another notification if this plan changes.

Please feel free to contact ImageSilo Administration with any questions or comments.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Date: March 30, 2018 (Friday)

ImageSilo engineers and developers have been working tirelessly to optimize the new R84 release. The temporary test site (https://test.imagesilo.com) has been updated with the enhanced configuration settings. A few additional minor changes to the temporary test site are expected over the weekend and into early next week. After the changes are certified, https://login.imagesilo.com will be switched over to the new R84 release. This cut-over is expected to occur mid-week.

Please feel free to contact ImageSilo Administration with any questions or comments.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com