ImageSilo Service Bulletin Update – April 6, 2013
Yesterday at 17:24 MDT, ImageSilo engineers were alerted to a DNS-related issue with a non-ImageSilo system. As they began troubleshooting the issue, some of the external monitoring systems that monitor ImageSilo alerted to similar issues. Engineers quickly traced the issue to UltraDNS, our global DNS provider. UltraDNS, the largest DNS provider in the world, responsible for providing DNS services to many of the web’s most prominent sites, was victim to a DDOS (distributed denial of service) attack. UltraDNS took mitigation steps to block the attack and restored service by 17:42 MDT. During this entire time, the security of your data was never at risk and ImageSilo was operating normally. Users in certain geographical locations may not have been able to resolve the login.imagesilo.com DNS entry if their server’s copy had happened to expire during that 18 minute period of time. The fact that the TTL on that record is set to 24 hours, coupled with our belief that this was a geographical incident, leads us to believe that this affected very few customers (possibly none). UltraDNS has been stable since yesterday at 17:42 MDT and, at this time, we have no reason to expect that to change.
Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com