Reminder: Important 14-day ImageSilo Maintenance Notification – Jun. 14, 2013

This is a 14 day reminder of the notification originally sent out on May 15, 2013

Start Date: June 14, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: June 17, 2013 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Relocate primary ImageSilo operations to a new data center.

Customer Impact: The purpose of this maintenance notification is to give you a 30-day notification of a planned ImageSilo service interruption. The ImageSilo service interruption is expected to last three (3) to four (4) hours during the maintenance window and, in consideration of all our valued customers, will be performed in a statistically low usage timeframe, starting Saturday morning. For the first time in the history of the ImageSilo service, over 12 years, ImageSilo Engineers will be relocating our primary ImageSilo operations to a brand new location. The new facility is one of the premier colocation facilities in the country and is located in Centennial, Colorado, just up the street from our corporate headquarters in Greenwood Village, Colorado. Not only will we be moving the ImageSilo operations but we will also be taking advantage of all aspects of this state-of-the-art facility as well as continuing to maintain operations on a separate power grid from our Omaha, Nebraska facility. ImageSilo engineers have spent considerable time planning and staging the move so as to minimize customer impact. However, the extended maintenance window noted above will be utilized to monitor and ensure the delivery of high quality standards our customers have enjoyed since the inception of the ImageSilo service. Thank you in advance for your patience during the move. We greatly appreciate your business.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Reminder: Important 21-day ImageSilo Maintenance Notification – Jun. 14, 2013

This is a 21 day reminder of the notification originally sent out on May 15, 2013

Start Date: June 14, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: June 17, 2013 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Relocate primary ImageSilo operations to a new data center.

Customer Impact:  The purpose of this maintenance notification is to give you a 30-day notification of a planned ImageSilo service interruption.  The ImageSilo service interruption is expected to last three (3) to four (4) hours during the maintenance window and, in consideration of all our valued customers, will be performed in a statistically low usage timeframe, starting Saturday morning.  For the first time in the history of the ImageSilo service, over 12 years, ImageSilo Engineers will be relocating our primary ImageSilo operations to a brand new location.  The new facility is one of the premier colocation facilities in the country and is located in Centennial, Colorado, just up the street from our corporate headquarters in Greenwood Village, Colorado.  Not only will we be moving the ImageSilo operations but we will also be taking advantage of all aspects of this state-of-the-art facility as well as continuing to maintain operations on a separate power grid from our Omaha, Nebraska facility.  ImageSilo engineers have spent considerable time planning and staging the move so as to minimize customer impact.  However, the extended maintenance window noted above will be utilized to monitor and ensure the delivery of high quality standards our customers have enjoyed since the inception of the ImageSilo service.  Thank you in advance for your patience during the move.  We greatly appreciate your business.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Important 30-day ImageSilo Maintenance Notification – Jun. 14, 2013

Start Date: June 14, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: June 17, 2013 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Relocate primary ImageSilo operations to a new data center.

Customer Impact:  The purpose of this maintenance notification is to give you a 30-day notification of a planned ImageSilo service interruption.  The ImageSilo service interruption is expected to last three (3) to four (4) hours during the maintenance window and, in consideration of all our valued customers, will be performed in a statistically low usage timeframe, starting Saturday morning.  For the first time in the history of the ImageSilo service, over 12 years, ImageSilo Engineers will be relocating our primary ImageSilo operations to a brand new location.  The new facility is one of the premier colocation facilities in the country and is located in Centennial, Colorado, just up the street from our corporate headquarters in Greenwood Village, Colorado.  Not only will we be moving the ImageSilo operations but we will also be taking advantage of all aspects of this state-of-the-art facility as well as continuing to maintain operations on a separate power grid from our Omaha, Nebraska facility.  ImageSilo engineers have spent considerable time planning and staging the move so as to minimize customer impact.  However, the extended maintenance window noted above will be utilized to monitor and ensure the delivery of high quality standards our customers have enjoyed since the inception of the ImageSilo service.  Thank you in advance for your patience during the move.  We greatly appreciate your business.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

ImageSilo Emergency Maintenance Notification – May 5, 2013

Start Date: May 5, 2013 (Sunday)
Start Time: 23:10 MDT
Finish Date: May 6, 2013 (Monday)
Finish Time: 13:00 MDT

Purpose: Replace failed hardware components.

Customer Impact: An ImageSilo storage system related to the database clusters failed. Due to the highly redundant nature of the architecture, no customer impact has occurred. Vendor engineers have been engaged. Once the replacement equipment is onsite, ImageSilo engineers will be replacing the failed hardware and bringing the systems back online. Although no customer impact is expected, there is always a chance of impact (hence, the emergency maintenance notification).

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com