Month: February 2011

ImageSilo Maintenance Notification – Feb. 7, 2011

Start Date: February 7, 2011 (Monday)
Start Time: 20:00 (MST)
Finish Date: February 8, 2011(Tuesday)
Finish Time: 04:00 (MST)

Start Date: February 8, 2011 (Tuesday)
Start Time: 20:00 (MST)
Finish Date: February 9, 2011(Wednesday)
Finish Time: 04:00 (MST)

Start Date: February 9, 2011 (Wednesday)
Start Time: 20:00 (MST)
Finish Date: February 10, 2011(Thursday)
Finish Time: 04:00 (MST)

Start Date: February 10, 2011 (Thursday)
Start Time: 20:00 (MST)
Finish Date: February 11, 2011(Friday)
Finish Time: 04:00 (MST)

Start Date: February 11, 2011 (Friday)
Start Time: 20:00 (MST)
Finish Date: February 14, 2011(Monday)
Finish Time: 04:00 (MST)

Purpose: ImageSilo engineers will transition customer databases from current database clusters to new database clusters.

Customer Impact: ImageSilo engineers will continue the process of transitioning data from the current database clusters to the new clusters with new back-end storage arrays. Non-Data Delivery customers in shared databases will be transitioned. Customer impact is not expected to exceed 60 minutes for any specific entity as their accessibility will only be impacted during the transition of the specific database in which their data lives. The length of time impacted is dictated by the size of that database. In other words, smaller databases will be impacted much less (i.e. less than 5 minutes) than very large databases.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Service Bulletin Update

This Service Bulletin Update is in regards to the Emergency Maintenance that was declared yesterday afternoon (February 1, 2011). ImageSilo engineers worked throughout the night to troubleshoot the issue that was identified. The issue is believed to be a faulty circuit between Denver and Kansas City facilities. The circuit has been disconnected and plans are to leave it disconnected until the circuit is decomissioned. There was no customer impact for use of the ImageSilo services.  

If you have any questions or comments, feel free to contact ImageSilo Administration.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Service Bulletins

ImageSilo Emergency Maintenance Notification – Feb. 1, 2011

Start Date: February 1, 2011 (Tuesday)
Start Time: 16:00 (MST)
Finish Date: February 2, 2011 (Wednesday)
Finish Time: 04:00 (MST)

Purpose: Identify and resolve network issue.

Customer Impact: ImageSilo engineers are investigating a networking issue that, as of this time, is not affecting service. A circuit that is believed to related to the issue has been disconnected and engineers are working to identify the cause of the issue and resolve it before it becomes a customer impacting issue. Equipment vendors have been engaged. Engineers may take steps to resolve the issue that cause temporary interuption of ImageSilo services. An update will be posted once the issue has been resolved.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Emergency Maintenance