Start Date: April 24, 2026 (Friday)
Start Time: 20:00 (MDT)
Finish Date: April 27, 2026 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Upgrade SQL version on ImageSilo Database clusters.

Customer Impact:
As always data integrity, security, and availability are our primary goals in ImageSilo. In order to prevent any possibility of customer data loss during this upgrade ImageSilo engineers will disable ImageSilo during the maintenance. We expect ImageSilo to be inaccessible for approximately 6 hours

Details:
ImageSilo engineers are performing a comprehensive version upgrade of the SQL clusters in ImageSilo. To prevent any possibility of customer data loss during this upgrade ImageSilo will be unavailable until the upgrade is complete.

Start Date: April 3, 2026 (Friday)
Start Time: 20:00 (MDT)
Finish Date: April 6, 2026 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Move ImageSilo Database cluster to new servers.

Customer Impact: ImageSilo Engineers will migrate the ImageSilo database cluster to higher performance platforms in preparation for future database upgrades. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to a period of increased latency lasting up to 60 seconds during cluster failover.

Details: ImageSilo Engineers will move the database clusters to Amazon’s latest generation of hardware to improve performance and reliability for our customers. A separate maintenance notification will be sent for the SQL version upgrades to take place at a later date.

Start Date: January 27, 2026 (Tuesday)
Start Time: 20:00 (MST)
Finish Date: January 28, 2026 (Wednesday)
Finish Time: 04:00 (MST)

Purpose: To enhance security, we will be removing support for some TLS 1.2 cipher suites and removing the ability to embed ImageSilo in third party sites.

Customer Impact:
No impact is expected for the vast majority of customers. A small number of customers identified as using the affected TLS 1.2 ciphers have already been notified. Any third-party websites embedding ImageSilo via an iFrame will no longer function as expected.

Details:
ImageSilo Engineering will update our network infrastructure to phase out AES (Advanced Encryption Standard) CBC (Cipher Block Chaining) based encryption in TLS 1.2 in favor of AES GSM (Galois/Counter Mode) in TLS 1.2 and the TLS 1.3 cipher group. It’s important to note that AES-CBC based encryption is secure and widely regarded as robust against cryptographic attacks. However, omitting the AES-CBC encryption enhances security, improves performance, and helps to defend against potential emerging threats.

If you wish to confirm that your systems will remain compatible with the post maintenance cipher suites, we have enabled a test endpoint that simulates the upcoming change to TLS 1.2:

https://tls.imagesilo.com

This endpoint serves the same data as ImageSilo but excludes the AES-CBC based ciphers. If you can connect to it successfully, your systems are compatible. This endpoint is intended for short-term testing only and is not guaranteed to remain available in the future. If you are unable to connect or encounter any issues, please contact ImageSilo Administration for assistance.

In addition, ImageSilo Engineering will be disabling third party embedding of ImageSilo (iFrame support) by enforcing modern content security controls. This change aligns with industry best practices to help prevent spoofing and clickjacking risks. Note that this change will not impact ImageSilo E-Forms hosted on third party sites, as the update has been designed to allow E-Forms to continue using iFrames.

These changes are part of our ongoing efforts to maintain the highest standards for data integrity, security, and availability.

Please note that these dates are subject to change. If changes occur, another ImageSilo Maintenance Notification will be sent to you. As always, we greatly appreciate your business.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 13, 2025 (Friday)
Start Time: 16:00 (MDT)
Finish Date: June 16, 2025 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Migrate Full Text Database to new Storage

ImageSilo Engineers will be migrating the full-text database to a new storage system to improve performance and reliability. During the migration, full-text processing for newly uploaded documents will be temporarily unavailable. However, all newly uploaded documents will be queued, and full-text processing will resume automatically once the migration is complete. Full-text searching on existing documents will remain available throughout the process. No action is required on your part.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 14, 2025 (Monday)
Start Time: 20:00 (MDT)
Finish Date: April 15, 2025 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: To enhance security, we will be removing support for older TLS 1.2 cipher suites.

Customer Impact:
No impact is expected for the vast majority of customers. A small number of users identified as relying on the deprecated ciphers have already been notified.

Details:
ImageSilo Engineering will update our network infrastructure to deprecate older, less secure TLS 1.2 ciphers. This change is part of our ongoing efforts to maintain the highest standards for data integrity, security, and availability.

If you wish to confirm that your systems will remain compatible after the maintenance, we’ve enabled a test endpoint that simulates the upcoming change:

https://tls.imagesilo.com

This endpoint serves the same data as ImageSilo but excludes the deprecated ciphers. If you can connect to it successfully, your systems are compatible. This endpoint is intended for short-term testing only and is not guaranteed to remain available in the future. If you are unable to connect or encounter any issues, please contact ImageSilo Administration for assistance.

Please note that these dates are subject to change. If changes occur, another ImageSilo Maintenance Notification will be sent to you. As always, we greatly appreciate your business.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Postponed
Start Time: N/A
Finish Date: Postponed
Finish Time: N/A

Purpose: Migrate Full Text Database to new Storage

ImageSilo Engineers have identified an issue that requires us to postpone the previously scheduled migration of the full-text database to a new storage system. Full-text processing and searching will continue to function as usual.

We will provide an update once a new maintenance window has been scheduled. We appreciate your understanding and apologize for any inconvenience.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 21, 2025 (Friday)
Start Time: 16:00 (MST)
Finish Date: February 24, 2025 (Monday)
Finish Time: 04:00 (MST)

Purpose: Migrate Full Text Database to new Storage

ImageSilo Engineers will be migrating the full-text database to a new storage system to improve performance and reliability. During the migration, full-text processing for newly uploaded documents will be temporarily unavailable. However, all newly uploaded documents will be queued, and full-text processing will resume automatically once the migration is complete. Full-text searching on existing documents will remain available throughout the process. No action is required on your part.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

In keeping with our commitment to give you at least 48 hours notification of ImageSilo upgrades, this announcement is to notify you of a planned upgrade to ImageSilo website infrastructure to R89. The upgrade is currently planned to begin on Wednesday, October 9, 2024. Additionally, engineers will be deploying infrastructure modifications to improve the security and resiliency of ImageSilo.

As usual, upgrades may take place during normal business hours as no customer impact is expected.

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 12, 2024 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 15, 2024 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Move NetApp OnTap instance to new hardware

Customer Impact: AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, brief periods of increased latency are expected.

Start Date: July 5, 2024 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 8, 2024 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Apply update to database cluster

Customer Impact: ImageSilo Engineers will apply an update to the ImageSilo database cluster. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to a period of inaccessibility lasting up to 60 seconds during cluster failover.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com