Start Date: June 28, 2024 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 1, 2024 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Apply update to database cluster and move NetApp OnTap instance to new hardware

Customer Impact: ImageSilo Engineers will apply an update to the ImageSilo database cluster. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to a period of inaccessibility lasting up to 60 seconds during cluster failover. AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. There is no customer impact expected when migrating Netapp OnTap to new hardware.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

This notification was sent out previously with the incorrect month in the body of the message.  The month has been corrected.

Start Date: June 19, 2024 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: June 20, 2024 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: Move NetApp OnTap instance to new hardware

Customer Impact: AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, brief periods of increased latency is expected.

The purpose of this communication is to let you know that the ImageSilo Engineering Team has elected to postpone the update to our database cluster due to a technical issue identified during the rigorous vetting process. At this time, we are engaging with AWS support to resolve the issue. We will communicate the updated schedule as soon as it is established.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 20, 2024 (Monday)
Start Time: 20:00 (MDT)
Finish Date: May 21, 2024 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Apply update to database cluster

Customer Impact: ImageSilo Engineers will apply an update to the ImageSilo database cluster. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to a period of inaccessibility lasting up to 60 seconds during cluster failover.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 12, 2024 (Friday)
Start Time: 20:00 (MST)
Finish Date: January 13, 2024 (Saturday)
Finish Time: 04:00 (MST)

Purpose: Update SSL/TLS certificates for all database servers and move NetApp OnTap instance to new hardware.

Customer Impact: ImageSilo Engineers will update the SSL/TLS certificates for all database servers. The expected impact is 2 brief periods of increased latency. In addition, AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 22, 2023 (Thursday)
Start Time: 06:00 (MDT)
Finish Date: June 26, 2023 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Update systems to ensure compatibility with upcoming AWS changes.

Customer Impact: ImageSilo Engineers be replacing Web, Application and Automation servers to ensure compatibility with upcoming AWS changes. Due to the redundant nature of ImageSilo’s architecture, no customer impact is expected.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 23, 2023 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: May 24, 2023 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Move NetApp OnTap instance to new hardware

Customer Impact: AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Feb 17, 2023 (Friday)
Start Time: 20:00 (MST)
Finish Date: Feb 20, 2022 (Monday)
Finish Time: 04:00 (MST)

Purpose: Apply updates to database clusters and migrate Netapp OnTap instance to new hardware

Due to a shortage of AWS capacity in one of our target availability zones, we have rescheduled our previously scheduled maintenance.

Customer Impact: ImageSilo Engineers will apply updates to the ImageSilo database clusters. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to three periods of inaccessibility lasting up to 60 seconds during cluster failovers. There is no customer impact expected when migrating Netapp OnTap to new hardware.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Feb 3, 2023 (Friday)
Start Time: 20:00 (MST)
Finish Date: Feb 6, 2022 (Monday)
Finish Time: 04:00 (MST)

Purpose: Apply updates to database clusters

Customer Impact: ImageSilo Engineers will apply updates to the ImageSilo database clusters. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to two periods of inaccessibility lasting up to 60 seconds during cluster failovers.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Sept 9, 2022 (Friday)
Start Time: 20:00 (MDT)
Finish Date: Sept 12, 2022 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Apply Microsoft SQL Server updates

Customer Impact: ImageSilo Engineers will apply updates to the ImageSilo database clusters. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to two periods of inaccessibility lasting up to 60 seconds during cluster failovers.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com