Start Date: June 9, 2022 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: June 10, 2022 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage degradation

Customer Impact: AWS has reported issues with the underlying hardware on a NetApp OnTap instance in AWS. While there have been no performance issues, ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no significant customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 6, 2022 (Friday)
Start Time: 20:00 (MDT)
Finish Date: May 9, 2022 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Reboot primary database cluster

Customer Impact: AWS has notified us that the hardware related to one of our primary database clusters is scheduled to receive maintenance. ImageSilo Engineers will perform a reboot of the affected cluster. Some entities will be unavailable during this period, which is not expected to last more than 1 minute.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 5, 2022 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: April 6, 2022 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage degradation

Customer Impact: AWS has reported issues with the underlying hardware on a system related to the ImageSilo full-text database. While there have been no performance or service degradation issues yet, ImageSilo engineers will take steps to move the instance to new hardware. Engineers will also prepare a second system to be decommissioned. Due to the redundant nature of the ImageSilo architecture, no significant customer impact is expected. However, we will need to initiate a storage failover for the full-text database which may cause a short period of increased latency while performing full text searches.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Aug 20, 2021 (Friday)
Start Time: 20:00 (MDT)
Finish Date: Aug 23, 2021 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Apply Microsoft SQL Server minor version update.

Customer Impact: ImageSilo Engineers will apply updates to the primary ImageSilo database clusters and legacy FTP database servers. For the updates to our database clusters, we expect ImageSilo to be inaccessible for two periods lasting up to 60 seconds. In addition, the maintenance activities will result in unavailability for Legacy FTP services of up to 1 hour. The ImageSilo Integrated Secure Transfer service is not expected to be affected by this maintenance.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Mar 15, 2021 (Monday)
Start Time: 20:00 (MDT)
Finish Date: Mar 16, 2021 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Modify S3 Authentication Method

Customer Impact: ImageSilo Engineers will make a change to the way Web, Application, and Automation servers authenticate to the S3 file system. Due to ImageSilo’s architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

In keeping with our commitment to give you at least 48 hours notification of ImageSilo upgrades, this announcement is to notify you of a planned upgrade to ImageSilo website infrastructure to R87. The upgrade is currently planned to begin on Monday, December 7, 2020. As usual, upgrades may take place during normal business hours as no customer impact is expected.

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Nov 15, 2020 (Sunday)
Start Time: 20:00 (MST)
Finish Date: Nov 16, 2020 (Monday)
Finish Time: 04:00 (MST)

Purpose: Modify caching infrastructure

Customer Impact: ImageSilo Engineers will make changes to the caching infrastructure of ImageSilo. This may result in intermittent errors retrieving and attaching documents for up to five minutes.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 5, 2020 (Friday)
Start Time: 20:00 (MDT)
Finish Date: June 8, 2020 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Enable additional diagnostics for ImageSilo database servers and make minor scheduling changes. Remove RC4 Ciphers from secureupload.imagesilo.com and securedownload.imagesilo.com. Updates to infrastructure.

Customer Impact: ImageSilo Engineers will enable the collection of diagnostic data for database clusters. For the updates to our database clusters, we expect ImageSilo to be inaccessible for two periods lasting up to 60 seconds. In addition, the maintenance activities will result in unavailability for FTP services of up to 5 minutes.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

In keeping with our commitment to give you at least 48 hours notification of ImageSilo upgrades, this announcement is to notify you of a planned upgrade to ImageSilo website infrastructure to R86.3. The upgrade is currently planned to begin on Monday, May 11, 2020. As usual, upgrades may take place during normal business hours as no customer impact is expected.

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: March 23, 2020 (Monday)
Start Time: 20:00 (MST)
Finish Date: March 24, 2020 (Tuesday)
Finish Time: 04:00 (MST)

Purpose: Drop Support for TLS 1.0/1.1 on login.imagesilo.com

Customer Impact:
No impact is expected for customers utilizing current browsers and ImageSilo software. However, customers using older versions of browsers, ImageSilo software, or (potentially) custom code will be required to update or may be able to apply a local patch.

Details:
Engineering will be making changes to the ImageSilo network infrastructure that will drop support for TLS 1.0/1.1. This is the final notification of this maintenance. If you haven’t already done so, please see details from the original notification to determine if any action is required to ensure continued connectivity after the maintenance. The original notification can be found at the following address…
https://notify.digitechsystems.com/imagesilo-maintenance-notification-mar-23-2020-2/

Please note that these dates are subject to change. If changes occur, another ImageSilo Maintenance Notification will be sent to you. As always, we greatly appreciate your business.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com