This informational message is in reference to the emergency maintenance issued October 20, 2025.

At approximately midnight MDT, Amazon Web Services (AWS) experienced service disruptions in US East 1 region. AWS determined that the root cause of the disruption was related to DNS resolution in this region. This affected 142 AWS services and features that rely on US East 1 causing widespread outages for multiple online service providers.

For ImageSilo, the impact of this disruption was limited and Imagesilo Engineers noted periods of increased error rates. However, due to the redundant nature of ImageSilo architecture access to login and document retrieval remained available for the majority of the AWS outage.

AWS reported that all services had been returned to normal operations at 4:01 PM MDT.

ImageSilo Engineering is dedicated to the integrity, security and availability of our customers’ data. We go to great lengths to design and implement systems that are resilient and we have the capability to move all of ImageSilo operations to another region should the US East 1 region become unavailable.

While we regret any impact this AWS service disruption has caused our customers, we are pleased to report a majority of services experienced minimal impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com