Month: August 2018

ImageSilo Emergency Maintenance Notification – Aug. 31, 2018

Start Date: Aug 31, 2018 (Friday)
Start Time: 04:00 (MDT)
Finish Date: Sep 2, 2018 (Sunday)
Finish Time: 04:00 (MDT)

Purpose: Address degraded FTP performance

Customer Impact: ImageSilo engineers are continuing to work on issues with FTP performance.  Engineers have engaged the software vendor to resolve issues with the secure upload and secure download FTP sites.  Prior to switching to the new servers.  Imagesilo Engineering thoroughly tested these systems, however a bug in the software is preventing access to the secure servers.  Engineers will continue to work this issue to resolution.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance

ImageSilo Service Bulletin Update – August 30, 2018

This Service Bulletin Update is in regards to the Emergency Maintenance that was declared earlier this morning. ImageSilo engineers have upgraded the FTP database server, which resolved the connection issues customers experienced, and are continuing to monitor the FTP service.

We apologize for any inconvenience this performance degradation may have caused. As always, we sincerely appreciate your business.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Service Bulletins

ImageSilo Emergency Maintenance Notification – Aug. 30, 2018

Start Date: Aug 30, 2018 (Thursday)
Start Time: 12:00 (MDT)
Finish Date: Aug 31, 2018 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Address degraded FTP performance

Customer Impact: ImageSilo engineers are investigating various issues with FTP performance.  Engineers will work to resolve these issues, which includes adding capacity the FTP database server.  Due to the nature of increasing database server performance in AWS we expect at least one period of FTP inaccessibility of 1 hour while the database is transitioned to the new server.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance

ImageSilo Service Bulletin Update – August 29, 2018

This morning at 0600 MDT ImageSilo engineers began the process to move FTP services to AWS.  This process was completed at 1400 MDT.  All FTP services have been restored at this time.

During this move the IP address for the FTP servers was changed.  Engineers planned this to minimize or eliminate any customer impact from these changes, but in some unusual cases customers may experience issues connecting to the servers.

We apologize for any inconvenience this may have caused you.  Our goal every day is to meet or exceed your expectations and we appreciate the feedback you supply us in order for us to achieve that goal.  We greatly appreciate your business!

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Service Bulletins

ImageSilo Maintenance Notification – Aug. 29, 2018

Start Date: August 29, 2018 (Wednesday)
Start Time: 06:00 (MDT)
Finish Date: August 29, 2018 (Wednesday)
Finish Time: 18:00 (MDT)

Purpose: Complete the migration of FTP data to AWS

Customer Impact: ImageSilo engineers will be completing the move of FTP services to AWS.  This will result in periods of unavailability for FTP services of up to six hours for each service (FTP In/Secure FTP In, FTP Out/Secure FTP Out) as the data is migrated.  As FTP is not a critical component for accessing ImageSilo data this will be done during the day to take advantage of a low-use period for the service.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Scheduled Maintenance

ImageSilo Informational Message – Aug. 17, 2018

Date: August 17, 2018 (Friday)

Due to the current profile of customer data located on our inbound FTP servers, the synchronization between our data center and AWS FTP servers may take longer than expected.  As such, FTP services and imports from those FTP servers may be suspended longer than expected during the scheduled maintenance window.  Rest assured that FTP services and imports will resume as soon as the data is fully synchronized.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Information

ImageSilo Maintenance Notification – Aug. 17, 2018

Start Date: August 17, 2018 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 20, 2018 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Move all services to our new ImageSilo Amazon Web Services infrastructure.

Customer Impact: ImageSilo engineers will be moving all ImageSilo services to our Amazon Web Services (AWS) infrastructure. Engineers will transition customer databases from our data center to AWS over the course of the weekend. The customer impact for each of those database transitions will depend on the size of the database, with service interruption for those customers expected to be anywhere from a few minutes up to two hours during their respective transition. Towards the middle of the transition process, engineers will move the core database (which redirects entities to their appropriate database). This core database move is expected to involve a service interruption for approximately thirty (30) minutes, affecting all customers. Customers that are accessing ImageSilo during the weekend may notice degraded performance if their database is not local to the web farm that serves ImageSilo traffic (i.e. databases at data center with web traffic in AWS or vice versa). Engineers will also be swinging operations for all web traffic from our data center to AWS. No additional customer impact is expected for this change. We appreciate your patience as we continue to improve the ImageSilo service.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

 

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance