Start Date: July 27, 2026 (Monday)
Start Time: 10:00 (MDT)
Finish Date: July 27, 2025 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Imagesilo Application Server performance degradation

ImageSilo engineers are investigating issues with multiple ImageSilo Application servers experiencing high CPU utilization. This issue is known to impact customers, especially when viewing e-forms. We are taking steps to determine the underlying cause while also adding capacity.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Oct 20, 2025 (Monday)
Start Time: 10:00 (MDT)
Finish Date: Oct 21, 2025 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: AWS System Degradation

Customer Impact: As of approximately 3:21 AM Mountain Time, Amazon Web Services (AWS) is experiencing service disruptions in the region where ImageSilo operates. These AWS service disruptions have had limited impact on ImageSilo. ImageSilo Engineers are working with AWS and monitoring the situation. We will provide updates as we have more information.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

[Update] Issues with the storage subsystem were fully resolved as of approximately 8/17/2023 01:30 MDT. Any services that were affected such as E-Forms and Full-Text should be back to normal operation. If you continue to experience issues, please reach out to our legendary ImageSilo support team.

Start Date: August 16, 2023 (Wednesday)
Start Time: 10:00 (MDT)
Finish Date: August 17, 2023 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: ImageSilo Storage Subsystem Degradation

Customer Impact: ImageSilo is experiencing issues with a storage subsystem that is affecting, or may affect access to some operations on ImageSilo (E-Forms, Full-Text). ImageSilo engineering is working to resolve these issues, engaging vendor resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)

ImageSilo Emergency Maintenance Notification – June 13, 2023

Start Date: June 13, 2023 (Tuesday)
Start Time: 02:00 (MDT)
Finish Date: June 14, 2023 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: AWS System Degradation

Customer Impact: As of approximately 1:08 PM Mountain Time, Amazon Web Services (AWS) is experiencing service disruptions in the region where ImageSilo operates. Although document access remains unaffected, these AWS service disruptions are impacting other functionality. The ImageSilo Transfer service is known to be affected. ImageSilo Engineers are working with AWS and monitoring the situation. We will provide updates as we have more information.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: March 2, 2022 (Wednesday)
Start Time: 20:00 (MST)
Finish Date: March 3, 2022 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Resolve file storage degradation

Customer Impact: AWS has reported issues with the underlying hardware on a system related to the ImageSilo full-text database. While there have been no performance or service degradation issues yet, ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no significant customer impact is expected. However, we will need to initiate a storage failover for the full-text database which may cause a short period of increased latency while performing full text searches.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Dec 7, 2021 (Tuesday)
Start Time: 09:00 (MST)
Finish Date: Dec 8, 2021 (Wednesday)
Finish Time: 04:00 (MST)

Purpose: AWS System Degredation

Customer Impact: As of approximately 8:29 AM Mountain Time, Amazon Web Services (AWS) is experiencing service disruptions in the region where ImageSilo operates. Although document access remains unaffected, these AWS service disruptions are impacting other functionality. ImageSilo Engineers are working with AWS and monitoring the situation. We will provide updates as we have more information.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Nov 4, 2021 (Thursday)
Start Time: 11:00 (MDT)
Finish Date: Nov 5, 2021 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage degradation

Customer Impact: AWS has reported issues with the underlying hardware on a NetApp OnTap instance in AWS. While there have been no performance issues ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture no significant customer impact is expected, however we will need to initiate a storage failover which may cause a short period of increased latency while performing full text searches.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Sep 27, 2021 (Monday)
Start Time: 07:50 (MDT)
Finish Date: Sep 28, 2021 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage degradation

Customer Impact: ImageSilo engineers have been investigating issues with multiple NetApp OnTap instances in AWS. It has been determined that the underlying storage system has been experiencing degraded performance across a particular area (Availability Zone). Due to the redundant nature of the ImageSilo architecture (spanning multiple Availability Zones), no customer impact has been experienced, however, redundancy has been degraded in the affected area. As the underlying storage system recovers, and ImageSilo engineers can validate the health of those systems, engineers will perform the actions necessary to restore redundancy.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 29, 2021 (Thursday)
Start Time: 18:45 (MDT)
Finish Date: July 30, 2021 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage degradation

Customer Impact: ImageSilo engineers are investigating issues with a NetApp OnTap instance in AWS. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 27, 2021 (Wednesday)
Start Time: 15:30 (MST)
Finish Date: January 28, 2020 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Resolve file storage degradation

Customer Impact: ImageSilo engineers are investigating issues with a NetApp OnTap instance in AWS, and have engaged the vendor’s technical support. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com