Start Date: January 26, 2011 (Wednesday)
Start Time: 16:00 (MST)
Finish Date: January 27, 2011 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Identify and resolve network issue.

Customer Impact: ImageSilo engineers have identified a spanning tree issue with the ImageSilo network architecture. Engineers are working to identify the cause of the issue and resolve it before it becomes a customer impacting issue. Engineers may take steps to resolve the issue that cause temporary interuption of ImageSilo services. An update will be posted once the issue has been resolved.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: November 24, 2010 (Wednesday)
Start Time: 08:55 (MST)
Finish Date: November 25, 2010 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Replace failed hardware in SQL Storage array.

Customer Impact: ImageSilo engineers will replace failed hardware in a SQL storage array. The failed hardware is completely redundant. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Tuesday, September 7, 2010
Start Time: 15:00 PM (MDT)
Finish Date:  Wednesday, September 8, 2010
Finish Time: 03:00 AM (MDT)

Purpose: ImageSilo engineers will be replacing failed hardware in the ImageSilo storage systems.

Customer Impact: ImageSilo Engineers will replace a failed fibre channel controller in one of the disk trays of a storage system. Due to the redundant nature of the storage systems and the failed part, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 13, 2010 (Tuesday)
Start Time: 7:45 PM (MDT)
Finish Date: July 14, 2010 (Wednesday)
Finish Time: 5:00 AM (MDT)

Purpose: ImageSilo engineers will be replacing failed hardware in the ImageSilo storage systems.

Customer Impact: This morning, ImageSilo storage systems experienced a motherboard failure. Due to the high level of redundancy, the redundant partner of the failed node immediately took control of the affected storage volumes, which was completed within 45 seconds. A replacement motherboard has been dispatched, as well as a vendor-badged engineer to aid in the repair. There is no expected customer impact for the repair of the failed equipment. However, when the failed node is fully restored and control is returned, it is expected that another single 45 second period of latency may occur.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 29, 2010 (Tuesday)
Start Time: 1:45 PM (MDT)
Finish Date: June 30, 2010 (Wednesday)
Finish Time: 5:00 AM (MDT)

Purpose: ImageSilo engineers will be replacing failed hardware in the ImageSilo storage systems.

Customer Impact: ImageSilo Engineers will replace a failed fibre channel controller in one of the disk trays of a storage system. Due to the redundant nature of the storage systems and the failed part, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 15, 2010 (Tuesday)
Start Time: 1:15 PM (MDT)
Finish Date: June 16, 2010 (Wednesday)
Finish Time: 5:00 AM (MDT)

Purpose: ImageSilo engineers will be replacing failed hardware in the ImageSilo storage systems.

Customer Impact: This morning, ImageSilo storage systems experienced a processor failure. Due to the high level of redundancy, the redundant partner of the failed node immediately took control of the affected storage volumes, which was completed within 45 seconds. A replacement motherboard and processors have been dispatched, as well as a vendor-badged engineer to aid in the repair. There is no expected customer impact for the repair of the failed equipment. However, when the failed node is fully restored and control is returned, it is expected that another single 45 second period of latency may occur.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Thursday, March 18, 2010
Start Time: 21:00 MDT
Finish Date: Friday, March 19, 2010
Finish Time: 04:00 MDT

Purpose: An upstream network provider will be conducting a test on a managed circuit to isolate link errors.

Customer Impact: No customer impact is expected. However if an intrusive test is determined to be required, traffic may be need to be routed through redundant feeds. If re-routing is required, customers should not experience any loss of connectivity, but may experience minor packet loss and latency while the traffic re-converges.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Wednesday, March 10, 2010
Start Time: 20:00 MST
Finish Date: Thursday, March 11, 2010
Finish Time: 04:00 MST

Purpose: Replace failed hardware on secondary (backup) storage systems at secondary site.

Customer Impact: ImageSilo engineers will be replacing a failed disk shelf controller module on a secondary (backup) storage system at the Kansas City data center (backup data center). The part being replaced is a redundant module. Additionally, as these are the backup systems, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Feb 6, 2010 (Saturday)
Start Time: 5:00 AM (MST)
Finish Date: Feb 8, 2010 (Monday)
Finish Time: 3:00 AM (MST)

Purpose: ImageSilo engineers will be applying a patch to address a Microsoft SQL Server bug.

Customer Impact: ImageSilo engineers will apply a patch to address an intermittent bug which caused a service interuption last night (Feb 5, 2010). The installtion of this patch requires a manual failover of the database servers. During this manual failover, ImageSilo will be unavailable. Each failover is expected to require between 5 and 20 minutes. After the patch, ImageSilo engineers will continue to monitor database servers and work with Microsoft’s escalated support team.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com