Start Date: October 27, 2017 (Friday)
Start Time: 20:00 (MDT)
Finish Date: October 30, 2017 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Storage hardware repair, SSL modifications, preventative maintenance.

Customer Impact: ImageSilo engineers will use this maintenance period to perform multiple functions:

• Replace failing interface card for storage hardware: Due to the highly redundant nature of ImageSilo’s architecture, customer impact is expected to be limited to two minutes of increased latency as the hardware is replaced and storage paths normalize.
• Make SSL modifications: ImageSilo engineers will be disabling the old, outdated TLS v1.0 protocol. The vast majority of our customers (those who are using supported browsers) will not be impacted by this change, as those browsers support TLS 1.1 and TLS 1.2 by default.  A small number of customers using older, unsupported browsers (Internet Explorer 10 or earlier) may need to upgrade their browser or enable TLS 1.1/1.2 in their current browser to connect to ImageSilo. During the transition, customer impact is expected to be elevated latency and/or packet loss for less than two minutes.
• Perform preventative maintenance: ImageSilo engineers will be performing preventative maintenance, including rebooting some of our authentication servers. No customer impact is expected related to these operations.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com