Start Date: March 2, 2022 (Wednesday)
Start Time: 20:00 (MST)
Finish Date: March 3, 2022 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Resolve file storage degradation

Customer Impact: AWS has reported issues with the underlying hardware on a system related to the ImageSilo full-text database. While there have been no performance or service degradation issues yet, ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no significant customer impact is expected. However, we will need to initiate a storage failover for the full-text database which may cause a short period of increased latency while performing full text searches.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Dec 7, 2021 (Tuesday)
Start Time: 09:00 (MST)
Finish Date: Dec 8, 2021 (Wednesday)
Finish Time: 04:00 (MST)

Purpose: AWS System Degredation

Customer Impact: As of approximately 8:29 AM Mountain Time, Amazon Web Services (AWS) is experiencing service disruptions in the region where ImageSilo operates. Although document access remains unaffected, these AWS service disruptions are impacting other functionality. ImageSilo Engineers are working with AWS and monitoring the situation. We will provide updates as we have more information.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Nov 4, 2021 (Thursday)
Start Time: 11:00 (MDT)
Finish Date: Nov 5, 2021 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage degradation

Customer Impact: AWS has reported issues with the underlying hardware on a NetApp OnTap instance in AWS. While there have been no performance issues ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture no significant customer impact is expected, however we will need to initiate a storage failover which may cause a short period of increased latency while performing full text searches.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 29, 2021 (Thursday)
Start Time: 18:45 (MDT)
Finish Date: July 30, 2021 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage degradation

Customer Impact: ImageSilo engineers are investigating issues with a NetApp OnTap instance in AWS. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 27, 2021 (Wednesday)
Start Time: 15:30 (MST)
Finish Date: January 28, 2020 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Resolve file storage degradation

Customer Impact: ImageSilo engineers are investigating issues with a NetApp OnTap instance in AWS, and have engaged the vendor’s technical support. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 5, 2021 (Tuesday)
Start Time: 09:30(MST)
Finish Date: January 6, 2021 (Wednesday)
Finish Time: 04:00(MST)

Purpose: Monitor database servers

Customer Impact: ImageSilo engineers are investigating potential issues with database server performance. At this point there is minimal impact to Imagesilo, but there is some potential for degradation in the future. Engineers will continue to work on these problems to resolution, engaging vendor resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com