Date: November 8, 2017 (Wednesday)

In 2015, we introduced the Recycle Bin functionality for ImageSilo, which allows administrators to specify when documents are automatically placed into the Recycle Bin, as well as the length of time documents reside within the Recycle Bin prior to being permanently deleted. All ImageSilo projects created after the Recycle Bin was implemented in 2015 were automatically configured to maintain all deleted documents in the Recycle Bin indefinitely. Projects created prior to that could be configured to do the same. Our objective was to give administrators total control over Recycle Bin retention; taking ImageSilo engineers out of the customer data restoration process.

Historically, ImageSilo’s infrastructure has always maintained customer document files for two months after deletion within internal storage system snapshots. This time period was chosen nearly fifteen years prior to the introduction of the Recycle Bin, and allowed only ImageSilo engineers to recover documents that customers had accidentally deleted. With the introduction of the Recycle Bin in 2015, the need for engineers to recover accidentally deleted documents has been eliminated. As such, ImageSilo will no longer maintain customer backups for the purpose of restoring accidentally deleted customer data. We will, however, continue to maintain backups necessary to accomplish our operational recovery objectives, which requires raw data backups for a length of two weeks. To reiterate, the Recycle Bin control is responsibility of administrators.

Given the flexibility of the Recycle Bin, we are pleased to offer our customers this additional benefit. Please feel free to contact ImageSilo Administration with any questions or comments.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com