Start Date: January 5, 2021 (Tuesday)
Start Time: 09:30(MST)
Finish Date: January 6, 2021 (Wednesday)
Finish Time: 04:00(MST)

Purpose: Monitor database servers

Customer Impact: ImageSilo engineers are investigating potential issues with database server performance. At this point there is minimal impact to Imagesilo, but there is some potential for degradation in the future. Engineers will continue to work on these problems to resolution, engaging vendor resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 14, 2020 (Friday)
Start Time: 00:00 (MST)
Finish Date: February 17, 2020 (Monday)
Finish Time: 04:00 (MST)
 
Purpose: Monitor issues with Imagesilo instances
 
Customer Impact:  This is an extension to the Emergency Maintenance issued on February 13th, 2020. ImageSilo engineers are continuing to investigate the issues with instance performance in AWS.  At this point there is minimal impact to Imagesilo, but there is some potential for degradation in the future.  Engineers will continue to work on these problems to resolution, engaging vendor resources as needed.
 
Questions/Comments: Please feel free to contact ImageSilo
Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 10, 2020 (Monday)
Start Time: 16:40 (MST)
Finish Date: February 11, 2020 (Tuesday)
Finish Time: 04:00 (MST)

Purpose: Resolve file storage degradation

Customer Impact:  ImageSilo engineers are investigating issues with a NetApp OnTap instance in AWS, and have engaged the vendor’s technical support.  Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Oct 25, 2019 (Friday)
Start Time: 20:00 (MDT)
Finish Date: Oct 28, 2019 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Modify caching infrastructure

Customer Impact:  ImageSilo Engineers will make changes to the caching infrastructure of ImageSilo.  This may result in transient errors retrieving and attaching documents for up to five minutes

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: October 21, 2019 (Monday)
Start Time: 14:00(MDT)
Finish Date: October 22, 2019 (Tuesday)
Finish Time: 04:00(MDT)

Purpose: Address degraded database server

Customer Impact: ImageSilo engineers are working with vendors to address the degradation of one of the database clusters. Engineers will work to resolve the issues on the cluster, during which testing may cause brief periods (expected to last approximately 2 minutes) of inaccessibility for some (but not all) customers as the cluster is failed-over.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Sept 23, 2019 (Monday)
Start Time: 08:45 (MDT)
Finish Date: Sept 24, 2019 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage issues

Customer Impact:  ImageSilo engineers are investigating issues with a NetApp OnTap instance in AWS, and have engaged the vendor’s technical support.  At this point there is some degradation of E-Forms and full text service for some, but not all entities.  It is unknown at this time if additional steps needed to resolve the issue will further degrade performance.  Engineers will work this problem to resolution, engaging additional resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 25, 2019 (Tuesday)
Start Time: 08:45 (MDT)
Finish Date: June 26, 2019 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Monitor AWS Instances

Customer Impact:  ImageSilo engineers are investigating issues with AWS instances.  At this point there is no impact to Imagesilo performance, but there is some potential for degradation in the future until this is resolved.  Engineers will continue to work on these issues to resolution, engaging vendor resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 13, 2019 (Thursday)
Start Time: 16:50 (MDT)
Finish Date: June 14, 2019 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Perform Failover of file server instances

Customer Impact:  ImageSilo engineers are monitoring issues with file servers in AWS.  At this point there is no impact to Imagesilo performance, but there is some potential for service degradation.  Engineers will perform a failover of these instances at 20:30 (MDT) today to resolve these issues.  During this failover customers may experience increased latency for a period lasting up to 30 minutes.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.

866.374.3569 (303.493.6900)

Start Date: March 15, 2019 (Friday)
Start Time: 09:10 (MDT)
Finish Date: March 18, 2019 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Monitor issues with Imagesilo instances

Customer Impact:  ImageSilo engineers are investigating various problems with instance creation in AWS.  At this point there is no impact to Imagesilo performance, but there is some potential for degradation in the future until this is resolved.  Engineers will continue to work on these issues to resolution, engaging vendor resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com