Start Date: October 8, 2014 (Wednesday)
Start Time: 13:05 (MDT)
Finish Date: October 8, 2014 (Wednesday)
Finish Time: 23:59 (MDT)

Purpose: Reboot perimeter security devices.

Customer Impact: ImageSilo engineers must immediately reboot perimeter security devices to address a pressing issue that is hampering administrators and engineers from maintaining connections – this is NOT an issue that affects customers. The expected impact is a brief period of latency and potential packet loss while the devices failover.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 21, 2014 (Friday)
Start Time: 08:00 (MST)
Finish Date: February 21, 2014 (Friday)
Finish Time: 18:00 (MST)

Purpose: Replace failed hardware on database cluster member.

Customer Impact: A member of one of the database clusters experienced a hardware failure early this morning. Replacement hardware has been dispatched. ImageSilo engineers will be replacing the hardware upon arrival. Due to the highly redundant nature of the ImageSilo, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 20, 2014 (Monday)
Start Time: 18:00 (MST)
Finish Date: January 21, 2014 (Tuesday)
Finish Time: 04:00 (MST)

Purpose: Diagnose and repair failed storage components.

Customer Impact: ImagSilo engineers are responding to a failure of part of the storage subsystem. No customers have been impacted due to the redundant nature of the architecture. Vendor engineers have been engaged and ImageSilo engineers will continue to work the issue until full redundancy is restored. Repairs may require manual failovers that could introduce multiple periods of higher than normal latency as well as short (2-4 minute) periods of unavailability. An update will be posted when the issue has been resolved or if further impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 5, 2013 (Sunday)
Start Time: 23:10 MDT
Finish Date: May 6, 2013 (Monday)
Finish Time: 13:00 MDT

Purpose: Replace failed hardware components.

Customer Impact: An ImageSilo storage system related to the database clusters failed. Due to the highly redundant nature of the architecture, no customer impact has occurred. Vendor engineers have been engaged. Once the replacement equipment is onsite, ImageSilo engineers will be replacing the failed hardware and bringing the systems back online. Although no customer impact is expected, there is always a chance of impact (hence, the emergency maintenance notification).

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 5, 2013
Start Time: 17:45 MDT (Friday)
Finish Date: April 8. 2013
Finish Time: 04:00 MDT (Monday)

Purpose: Investigate DNS Issues

Customer Impact: ImageSilo Engineers are investigating DNS issues that may keep clients in some locations from being able to resolve login.imagesilo.com and access the site. Our global DNS provider (UltraDNS) appears to be under a DDOS (distributed denial of service) attack at this time. This in no way jeopardizes the security of your information. It is only making access for some customers difficult. We will issue an update when more information is available.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 1, 2013 (Monday)
Start Time: 20:00 (MDT)
Finish Date: April 2, 2013 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Replace failed hardware in storage filer

Customer Impact: ImageSilo engineers will be replacing failed hardware in one of the storage files. This will require two manual failovers which will stop document access for a period of up to two minutes (each) for certain data stores (many will remain entirely unaffected).

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 26, 2013 (Tuesday)
Start Time: 21:00 (MST)
Finish Date: February 27, 2013 (Wednesday)
Finish Time: 04:00 (MST)

Purpose: An upstream internet provider will be performing emergency updates on Juniper routers.

Customer Impact: An upstream internet provider will be performing emergency updates on Juniper routers. Due to ImageSilo’s redundant network architecture, customers should expect two instances of higher than normal latency that should last up to 90 seconds each.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 25, 2013 (Monday)
Start Time: 21:10 (MST)
Finish Date: February 26, 2013 (Tuesday)
Finish Time: 04:00 (MST)

Purpose: Replace failed power supply.

Customer Impact: ImageSilo engineers will be replacing a failed power supply on a disk tray in the database storage infrastructure. Due to the redundant nature of the architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 8, 2013 (Friday)
Start Time: 15:45 (MST)
Finish Date: February 11, 2013 (Monday)
Finish Time: 03:00 (MST)

Purpose: Repair failed storage components.

Customer Impact: At approximately 15:22 MST, ImageSilo engineers identified a failure in one of the redundant components of ImageSilo’s storage infrastructure. ImageSilo engineers have engaged the vendor and will work the issue to resolution. Due to the redundant nature of ImageSilo’s architecture, there has been no customer impact. As in all cases when working on equipment (even redundant equipment) there is always a small chance of impact. ImageSilo engineers expect a period of longer than usual file access lasting approximately 30 seconds to two minutes during the repair of the failed component.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 29, 2013 (Tuesday)
Start Time: 10:21 (MST)
Finish Date: January 30, 2013 (Wednesday)
Finish Time: 04:00 (MST)

Purpose: Repair failed equipment.

Customer Impact: At approximately 09:27 MST, ImageSilo engineers were alerted to a failure in a redundant component of ImageSilo’s security infrastructure. ImageSilo engineers have engaged the vendor and will work the issue to resolution. Due to the redundant nature of ImageSilo’s architecture, there has been no customer impact. As in all cases when working on equipment (even redundant equipment) there is always a small chance of impact. However, there is no expected impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com