ImageSilo Service Bulletin Update

This Service Bulletin Update is in regards to the Emergency Maintenance that was declared yesterday afternoon (February 1, 2011). ImageSilo engineers worked throughout the night to troubleshoot the issue that was identified. The issue is believed to be a faulty circuit between Denver and Kansas City facilities. The circuit has been disconnected and plans are to leave it disconnected until the circuit is decomissioned. There was no customer impact for use of the ImageSilo services.  

If you have any questions or comments, feel free to contact ImageSilo Administration.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Service Bulletins

ImageSilo Emergency Maintenance Notification – Feb. 1, 2011

Start Date: February 1, 2011 (Tuesday)
Start Time: 16:00 (MST)
Finish Date: February 2, 2011 (Wednesday)
Finish Time: 04:00 (MST)

Purpose: Identify and resolve network issue.

Customer Impact: ImageSilo engineers are investigating a networking issue that, as of this time, is not affecting service. A circuit that is believed to related to the issue has been disconnected and engineers are working to identify the cause of the issue and resolve it before it becomes a customer impacting issue. Equipment vendors have been engaged. Engineers may take steps to resolve the issue that cause temporary interuption of ImageSilo services. An update will be posted once the issue has been resolved.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Emergency Maintenance

ImageSilo Maintenance Notification – Feb. 2, 2011

Start Date: February 2, 2011 (Wednesday)
Start Time: 20:00 (MST)
Finish Date: February 3, 2011(Thursday)
Finish Time: 04:00 (MST)

Start Date: February 3, 2011 (Thursday)
Start Time: 20:00 (MST)
Finish Date: February 4, 2011(Friday)
Finish Time: 04:00 (MST)

Start Date: February 4, 2011 (Friday)
Start Time: 20:00 (MST)
Finish Date: February 7, 2011(Monday)
Finish Time: 04:00 (MST)

Purpose: ImageSilo engineers will transition customer databases from current database clusters to new database clusters.

Customer Impact: ImageSilo engineers will continue the process of transitioning data from the current database clusters to the new clusters with new back-end storage arrays. Non-Data Delivery customers in shared databases will be transitioned. Customer impact is not expected to exceed 60 minutes for any specific entity as their accessibility will only be impacted during the transition of the specific database in which their data lives. The length of time impacted is dictated by the size of that database. In other words, smaller databases will be impacted much less (i.e. less than 5 minutes) than very large databases. 

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Emergency Maintenance Notification – Jan. 28, 2011

Start Date: January 28, 2011 (Friday)
Start Time: 20:00 (MST)
Finish Date: January 31, 2011(Monday)
Finish Time: 04:00 (MST)

Purpose: Upgrade switching infrastructure firmware.

Customer Impact: Through working with the equipment vendor to address yesterday’s Emergency Maintenance relating to network switching, it was determined that an updated firmware version may offer fixes that address issues that were manifested in the port flapping and spanning tree incidents. As such, ImageSilo Engineering has determined that the most prudent course of action would be to perform these upgrades as soon as reasonably possible. The upgrade has been performed in a lab environment and tests indicate that the upgrade takes takes about 8 minutes for the switches to fully restart as this is upgrade is not a rolling (non-disruptive) upgrade. Engineers will be performing the upgrade at the Kansas City facility during the day tomorrow (these systems are backup systems, not customer facing or impacting) and will then perform the upgrade at the primary facility in Denver tomorrow evening. The upgrade at the primary facility is expected to cause approximately 8 to 10 minutes of service interuption while the switching equipment fully reboots.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Emergency Maintenance

ImageSilo Service Bulletin Update

This Service Bulletin Update is in regards to the Emergency Maintenance that was declared this afternoon (January 26, 2011). ImageSilo engineers have taken measures to address the issues identified earlier with the network switching infrastructure. One of those steps required hard restarts of all parts of the network equipment, including all redundant equipment, simultaneously. At this time, the equipment is not exhibiting any of the previously identified symptoms. ImageSilo engineers will continue to closely monitor the systems while working with the hardward vendor to identify the root cause of the issue and take preventative measures to prevent any future occurence.

If you have any questions or comments, feel free to contact ImageSilo Administration.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Service Bulletins

ImageSilo Emergency Maintenance Notification – Jan. 26, 2011

Start Date: January 26, 2011 (Wednesday)
Start Time: 16:00 (MST)
Finish Date: January 27, 2011 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Identify and resolve network issue.

Customer Impact: ImageSilo engineers have identified a spanning tree issue with the ImageSilo network architecture. Engineers are working to identify the cause of the issue and resolve it before it becomes a customer impacting issue. Engineers may take steps to resolve the issue that cause temporary interuption of ImageSilo services. An update will be posted once the issue has been resolved.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Emergency Maintenance

ImageSilo Maintenance Notification – Jan. 28, 2011

Start Date: January 28, 2011 (Friday)
Start Time: 20:00 (MST)
Finish Date: January 31, 2011(Monday)
Finish Time: 04:00 (MST)

Purpose: ImageSilo engineers will transition customer databases from current database clusters to new database clusters.

Customer Impact: ImageSilo engineers will continue the process of transitioning data from the current database clusters to the new clusters with new back-end storage arrays. We will continue the process of transitioning those customers who have subscribed to the Data Delivery service (those with dedicated databases), followed by non-Data Delivery customers in shared databases. Customer impact is not expected to exceed 60 minutes for any specific entity as their accessibility will only be impacted during the transition of the specific database in which their data lives. The length of time impacted is dictated by the size of that database. In other words, smaller databases will be impacted much less (i.e. less than 5 minutes) than very large databases. 

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Jan. 27, 2011

Start Date: January 27, 2011 (Thursday)
Start Time: 20:00 (MST)
Finish Date: January 28, 2011(Friday)
Finish Time: 04:00 (MST)

Purpose: ImageSilo engineers will transition customer databases from current database clusters to new database clusters.

Customer Impact: ImageSilo engineers will continue the process of transitioning data from the current database clusters to the new clusters with new back-end storage arrays. Customers who have subscribed to the Data Delivery service (those with dedicated databases) will be transitioned first. Customer impact is not expected to exceed 60 minutes for any specific entity as their accessibility will only be impacted during the transition of the specific database in which their data lives. The length of time impacted is dictated by the size of that database. In other words, smaller databases will be impacted much less (i.e. less than 5 minutes) than very large databases. 

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Jan. 24, 2011

Start Date: January 24, 2011 (Monday)
Start Time: 20:00 (MST)
Finish Date: January 25, 2011(Tuesday)
Finish Time: 04:00 (MST)

Purpose: ImageSilo engineers will transition test databases from current database clusters to new database clusters.

Customer Impact: ImageSilo engineers will begin the process of transitioning data from the current database clusters to the new clusters with new back-end storage arrays. This maintenace will be to test the process using test databases. No customer impact is expected. Future maintenance notifications will be sent prior to live customer databases moves in the future.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Emergency Maintenance Notification – Dec. 8, 2010

Start Date: December 8, 2010 (Wednesday)
Start Time: 09:30 (MST)
Finish Date: December 9, 2010 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Replace failed hardware in a domain controllers.

Customer Impact: ImageSilo engineers will replace failed hardware in a domain controller. The failed hardware is completely redundant. Additionally, there are numerous domain controllers to provide authentication services. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Emergency Maintenance