Author: scottm

ImageSilo Maintenance Notification – June 23, 2014

Start Date: June 23, 2014 (Monday)
Start Time: 20:00 (MDT)
Finish Date: June 24, 2014 (Tuesday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing vendor-required maintenance.

Customer Impact: An upstream network provider will be performing vendor-required maintenance. Due to the redundant nature of the ImageSilo network, this work should be transparent to customers, with brief packet loss and latency as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Jun. 3, 2014

Start Date: June 3, 2014 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: June 4, 2014 (Wednesday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing infrastructure upgrades.

Customer Impact: An upstream network provider will be performing infrastructure upgrades (enabling flow control to perform intelligent routing). No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – May 29, 2014

Start Date: May 29, 2014 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: May 30, 2014 (Friday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing infrastructure upgrades.

Customer Impact: An upstream network provider will be performing infrastructure upgrades (routing configuration changes to select distribution switches). During these upgrades, there may be short periods of packet loss and latency while routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – May 28, 2014

Start Date: May 28, 2014 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: May 29, 2014 (Thursday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing infrastructure upgrades.

Customer Impact: An upstream network provider will be performing infrastructure upgrades (monitoring and IP traffic control). During these upgrades, there may be short periods of packet loss and latency while routes re-converge. Also, during this period, ImageSilo Engineers will make minor firewall adjustments that are expected to produce no customer impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – May 9, 2014

Start Date: May 9, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: May 12, 2014 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Replace failed storage hardware.

Customer Impact: ImageSilo Engineers will be replacing a highly redundant storage module. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – May 11, 2014

Start Date: May 11, 2014 (Sunday)
Start Time: 22:00 (MDT)
Finish Date: May 12, 2014 (Monday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing vendor-required maintenance.

Customer Impact: An upstream network provider will be performing maintenance. Due to the redundant nature of the network, this work should be transparent to customers, with only short periods of packet loss and latency as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.

866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Apr. 22, 2014

Start Date: April 22, 2014 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: April 23, 2014 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Configure switches for new storage.

Customer Impact: ImageSilo Engineers will be configuring storage switches in preparation for a new database cluster to be added at a later date. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Apr. 10, 2014

Start Date: April 10, 2014 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: April 11, 2014 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Install addition storage equipment for database clusters.

Customer Impact: ImageSilo Engineers will be installing additional storage equipment for the database clusters. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Mar. 28, 2014

Start Date: March 28, 2014
Start Time: 20:00 (MDT)
Finish Date: March 31, 2014
Finish Time: 03:00 (MDT)

Purpose: Make minor DNS changes on domain controllers.

Customer Impact: ImageSilo Engineers will make minor DNS changes on all domain controllers. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Informational Message – Feb. 21, 2014

Date: February 21, 2014

This informational message is in reference to the Emergency Maintenance that was issued this morning. During the hardware replacement, additional failures and problems appeared which kept the affected database cluster from operating correctly, which resulted in approximately eight (8) minutes of interruption. Additionally, this problem affected the ability for the affected cluster to fail over to the redundant member. Once the latter problem was addressed, failover commenced and resulted in a period of one (1) minute of interruption followed by another period of five (5) minutes of interruption. At this time, the maintenance is completed and considered closed. Engineers will engage hardware and software vendors as needed to identify the cause of the issue. What should have been a very straightforward hardware replacement of a highly redundant system did not go as smoothly as we had expected. We intend to find out why and implement changes to ensure that future maintenance of this type doesn’t experience similar issues.

We apologize for any inconvenience this may have caused. As always, we greatly appreciate your business. If you have any questions or comments, please don’t hesitate to contact us.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Information