Start Date: September 15, 2014 (Monday)
Start Time: 20:00 (MDT)
Finish Date: September 16, 2014 (Tuesday)
Finish Time: 05:00 (MDT)

Purpose: An upstream network provider will be modifying BGP routing policies.

Customer Impact: An upstream network provider will be modifying BGP routing policies. This maintenance is expected to have no customer impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: September 7, 2014 (Sunday)
Start Time: 20:00 (MDT)
Finish Date: September 8, 2014 (Monday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing maintenance on a member circuit of our network. Additionally, ImageSilo engineers will be decommissioning equipment that has been replaced.

Customer Impact: An upstream network provider will be performing maintenance on their circuit. Due to the redundant nature of the ImageSilo network, these changes should be transparent to customers with only brief periods of increased latency and packet loss as routes re-converge. The decommissioning to be performed by the ImageSilo engineers is not expected to cause any further customer impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Day 1:
Start Date: August 20, 2014 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: August 21, 2014 (Thursday)
Finish Time: 06:00 (MDT)

Day 2:
Start Date: August 21, 2014 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: August 22, 2014 (Friday)
Finish Time: 06:00 (MDT)

Purpose: Upstream network providers will be performing core, border, and MPLS updates. Additionally, ImageSilo engineers will be performing preventative maintenance on storage and web systems.

Customer Impact: Upstream network providers will be performing core, border, and MPLS updates. Due to the redundant nature of the ImageSilo network, these changes should be transparent to customers with only brief periods of increased latency and packet loss as routes re-converge. The preventative maintenance performed by the ImageSilo engineers is not expected to cause any further customer impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 14 2014 (Monday)
Start Time: 20:00 (MDT)
Finish Date: July 15, 2014 (Tuesday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing maintenance.

Customer Impact: An upstream network provider will be performing maintenance. During these upgrades, there may be short periods of packet loss and latency while routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Stage 1:
Start Date: August 1, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 4, 2014 (Monday)
Finish Time: 04:00 (MDT)

Stage 2:
Start Date: August 8, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 11, 2014 (Monday)
Finish Time: 04:00 (MDT)

Stage 3:
Start Date: August 15, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 18, 2014 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Replace one of the SQL database clusters.

Customer Impact: ImageSilo engineers will be commissioning a new SQL database cluster to replace another cluster. This new cluster will offer improved performance and scalability for those customers that are on the cluster being replaced. The purpose of these three maintenance windows is to transition customer databases from one cluster to the new cluster. On Friday, August 1, engineers will be moving the core database (which redirects entities to their appropriate database) at approximately 20:00 MDT. This is expected to involve a service interruption for approximately thirty (30) minutes, affecting all customers. After that, engineers will begin moving customer databases from the old cluster to the new cluster. These customers (whose entity ID is less than or equal to 8399) will have their databases moved over the course of the remainder of that weekend and the following two weekends (starting Aug 8 and Aug 15). The customer impact for each of those database transitions will depend on the size of the database, with service interruption for those customers expected to be anywhere from a few minutes up to an hour during their respective transition. Customers whose entity ID is 8400 or greater will not be affected by these moves (other than the initial core database on Aug 1). We understand that the lack of having a specific time for the customer database moves (once again, those whose entity ID is less than or equal to 8399) may cause issues for their operations. As such, those customers who need to have a specific time provided during the three maintenance periods can contact ImageSilo Administration before Friday, July 12 to request that a specific time be provided for their entity. We appreciate your patience as we continue to improve the ImageSilo service.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com