Start Date: July 22, 2015 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: July 23, 2015 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: Install additional storage capacity in ImageSilo network.

Customer Impact: ImageSilo engineers will be installing additional storage in the ImageSilo network. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

The R80 upgrade last week was postponed due to technical issues that arose related to our unique configuration of ImageSilo. Our QA team is currently validating some changes that were made to address those issues. We expect that validation to be completed successfully by end of business today or tomorrow. As such, we will plan to resume our upgrade schedule as follows:

June 16-17, 2015: Upgrade of all application servers – no customer impact expected
June 18-19, 2015: Upgrade of all public facing web servers – possible need to re-authenticate (log back in)

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent to you.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

The planned upgrade of all public facing web servers to R80 has been delayed due to an unforeseen issue unique to the ImageSilo implementation. Once the issue has been resolved, another ImageSilo Upgrade Notification will be issued to advise you of the new timeframe.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

This is to notify you of a planned upgrade to ImageSilo R80. The upgrade is currently planned to take place the week of June 8, 2015. As usual, upgrades may take place during normal business hours as no customer impact is expected (other than potentially having to log back into ImageSilo). Below is the currently planned schedule:

June 9, 2015: Upgrade of all automation servers – no customer impact expected
June 10, 2015: Upgrade of all application servers – no customer impact expected
June 11, 2015: Upgrade of all public facing web servers – possible need to re-authenticate (log back in)

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent to you.

Below is a partial list of the new features that are included in R80:

• New Recycle Bin: Enable the new recycle bin on your projects to allow you to easily restore items that were accidentally deleted by users.
• Added a new “Direct Launch” user option for viewing documents in the Web Assistant.  This option requires version R80 (or later) of the Web Assistant to be installed.
• New document search service: The underlying technology for searching for documents in ImageSilo has been completely redesigned to provide better performance as well as improved paging capabilities for all project, global, full-text searches or when using PVESearchURL. This new service also allows global search results and associated document results to include Next/Previous page capabilities. There is also a new “Query After Indices” option on the Full-Text search screen to allow users to execute a full-text search against a subset of documents found from an Index level search. Also, when executing a project search, the entire results list is sorted before returning any results.
• Added the ability to download and print E-Forms as PDF’s.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 6, 2015 (Friday)
Start Time: 20:00 (MST)
Finish Date: February 9, 2015 (Monday)
Finish Time: 04:00 (MST)

Purpose: Hard reboot of all file storage systems.

Customer Impact: ImageSilo engineers will be performing a hard reboot (complete shutdown and restart) of all file storage systems used by ImageSilo. ImageSilo engineers have been working with our storage vendors to address a hardware issue in our infrastructure. This issue is not causing any customer impact. Our engineers have tried multiple other solutions that would have been much less intrusive, but to no avail. Therefore, we (and our vendors) believe it is necessary to fix the issue before it leads to issues that could impact customers in the future. Unfortunately, the manufacturer’s only remaining manner of addressing this very unique problem requires complete shutdown of all storage controllers and disk trays. This is expected to result in one period of approximately thirty (30) minutes of inaccessibility on Friday night.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 23, 2015 (Friday)
Start Time: 20:00 (MST)
Finish Date: January 26, 2015 (Monday)
Finish Time: 04:00 (MST)

Purpose: Perform maintenance on storage, database, and security systems.

Customer Impact: During this maintenance, ImageSilo Engineers will be performing maintenance on our storage systems, which will require failovers between systems. The expected impact of the storage maintenance is two brief periods (approximately two minutes each) of decreased performance. ImageSilo Engineers will also be applying software patches and making configuration changes to database clusters. The expected impact of the database maintenance is four periods (approximately two minutes each) of inaccessibility while database clusters are failed over, although not all user will be affected by each of the four periods. Finally, ImageSilo Engineers will be updating security systems. During those updates, the expected customer impact is brief periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: November 16, 2014 (Sunday)
Start Time: 20:00 (MST)
Finish Date: November 17, 2014 (Monday)
Finish Time: 06:00 (MST)

Purpose: An upstream network provider will be performing maintenance on a member circuit of our network.

Customer Impact: An upstream network provider will be performing maintenance on their circuit. Due to the redundant nature of the ImageSilo network, these changes should be transparent to customers with only brief periods of increased latency and packet loss as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com