Author: scottm

ImageSilo Emergency Maintenance Notification – Feb. 21, 2014

Start Date: February 21, 2014 (Friday)
Start Time: 08:00 (MST)
Finish Date: February 21, 2014 (Friday)
Finish Time: 18:00 (MST)

Purpose: Replace failed hardware on database cluster member.

Customer Impact: A member of one of the database clusters experienced a hardware failure early this morning. Replacement hardware has been dispatched. ImageSilo engineers will be replacing the hardware upon arrival. Due to the highly redundant nature of the ImageSilo, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Emergency Maintenance

ImageSilo Informational Message – Jan. 21, 2014

Date: January 21, 2014

This message is in reference to the Emergency Maintenance issued yesterday. ImageSilo engineers completed the repair and validation of the failed storage equipment at 02:50 MST. Since that time, all systems appear stable.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Information

ImageSilo Emergency Maintenance Notification – Jan. 20, 2014

Start Date: January 20, 2014 (Monday)
Start Time: 18:00 (MST)
Finish Date: January 21, 2014 (Tuesday)
Finish Time: 04:00 (MST)

Purpose: Diagnose and repair failed storage components.

Customer Impact: ImagSilo engineers are responding to a failure of part of the storage subsystem. No customers have been impacted due to the redundant nature of the architecture. Vendor engineers have been engaged and ImageSilo engineers will continue to work the issue until full redundancy is restored. Repairs may require manual failovers that could introduce multiple periods of higher than normal latency as well as short (2-4 minute) periods of unavailability. An update will be posted when the issue has been resolved or if further impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Emergency Maintenance

ImageSilo Maintenance Notification – Jan. 18, 2014

Start Date: January 17, 2014 (Friday)
Start Time: 22:00 MST
Finish Date: January 18, 2014 (Saturday)
Finish Time: 23:59 MST

Purpose: An upstream network provider will be performing vendor-required maintenance.

Customer Impact: An upstream network provider will be performing maintenance. Due to the redundant nature of the network, this work should be transparent to customers, with only short periods of packet loss and latency as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Dec. 6, 2013

Start Date: December 6, 2013 (Friday)
Start Time: 20:00 (MST)
Finish Date: December 9, 2013 (Monday)
Finish Time: 03:00 (MST)

Purpose: Make some final changes to the Active Directory infrastructure.

Customer Impact: The ImageSilo engineering team will make some changes to complete the AD upgrade that has been performed over the last couple of maintenance periods. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Nov. 15, 2013

Start Date: November 15, 2013 (Friday)
Start Time: 20:00 (MST)
Finish Date: November 18, 2013 (Monday)
Finish Time: 03:00 (MST)

Purpose: Remove domain controllers, upgrade storage systems, and update firewall rules.

Customer Impact: ImageSilo engineers will be removing old domain controllers from our Active Directory infrastructure (no customer impact expected), performing software upgrades on our storage systems (expected two to four periods of increased latency lasting up to three minutes each during manual fail-overs of storage systems), and updating firewall rules (no customer impact expected).

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Nov. 6, 2013

Start Date: November 6, 2013 (Wednesday)
Start Time: 22:00 MST
Finish Date: November 7, 2013 (Thursday)
Finish Time: 04:00 MST

Purpose: An upstream network provider will be performing vendor-required maintenance.

Customer Impact: An upstream network provider will be connecting new 10 Gigabit links from core routers into the MPLS network. Due to the redundant nature of the network, this work should be transparent to customers, with only short periods of packet loss and latency as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Nov. 1, 2013

Start Date: November 1, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: November 4, 2013 (Monday)
Finish Time: 03:00 (MST)

Purpose: Perform maintenance on storage systems, firewalls, database clusters, domain controllers, and changing DNS/NTP settings on multiple systems.

Customer Impact: ImageSilo will be upgrading storage systems at our redundant location, modifying firewall rules, promoting AD servers in our domain hierarchy, and updating DNS/NTP settings on multiple systems – no customer impact is expected related to these items. However, changes will be made on the database clusters that require failovers. During those failovers, two periods of inaccessibility lasting up to three minutes is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Oct. 11, 2013

Start Date: October 11, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: October 14, 2014 (Monday)
Finish Time: 03:00 (MDT)

Purpose: Apply database updates; replace defective switching hardware; apply firewall update; perform AD schema expansion.

Customer Impact: On Friday evening, ImageSilo engineers will apply database updates. During those updates, manual failovers will be performed, resulting in an expected maximum of two to three minutes of inaccessibility during the failover. On Saturday, ImageSilo engineers will be replacing defective switching hardware, applying firewall updates, and expanding the AD schema. No customer impact is expected on Saturday due to the redundant architecture of ImageSilo.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Sep. 27, 2013

Start Date: September 27, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: September 29, 2013 (Sunday)
Finish Time: 23:59 (MDT)

Purpose: Perform periodic maintenance on firewall systems.

Customer Impact: ImageSilo engineers will be performing maintenance on the firewall systems. Due to the nature of the maintenance and the redundancy build into the ImageSilo infrastructure, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance