Date: February 21, 2014
This informational message is in reference to the Emergency Maintenance that was issued this morning. During the hardware replacement, additional failures and problems appeared which kept the affected database cluster from operating correctly, which resulted in approximately eight (8) minutes of interruption. Additionally, this problem affected the ability for the affected cluster to fail over to the redundant member. Once the latter problem was addressed, failover commenced and resulted in a period of one (1) minute of interruption followed by another period of five (5) minutes of interruption. At this time, the maintenance is completed and considered closed. Engineers will engage hardware and software vendors as needed to identify the cause of the issue. What should have been a very straightforward hardware replacement of a highly redundant system did not go as smoothly as we had expected. We intend to find out why and implement changes to ensure that future maintenance of this type doesn’t experience similar issues.
We apologize for any inconvenience this may have caused. As always, we greatly appreciate your business. If you have any questions or comments, please don’t hesitate to contact us.
ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com