ImageSilo Emergency Maintenance Notification – Oct. 25, 2019

Start Date: Oct 25, 2019 (Friday)
Start Time: 20:00 (MDT)
Finish Date: Oct 28, 2019 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Modify caching infrastructure

Customer Impact:  ImageSilo Engineers will make changes to the caching infrastructure of ImageSilo.  This may result in transient errors retrieving and attaching documents for up to five minutes

 

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance

ImageSilo Informational Message – Oct. 21, 2019

Date: October 21, 2019 (Monday)

At approximately 1:53 PM (MDT), a database cluster member experienced a failure. As designed, the database cluster automatically began its failover process to a partner member, which included transaction playback to ensure data integrity. The database cluster was fully restored and operational by 2:12 PM (MDT). Database cluster failover timing is dependent on the volume of data that is “in flight” during a failure as the “in flight” data needs to be processed by the partner member prior to operational status to insure no loss of data. As can be expected, ImageSilo database clusters have a significant volume of data being continuously added and updated. The failed cluster member was replaced and full redundancy has been restored.

As part of our high availability architecture, hardware failures are expected to occur regularly, and this particular failure recovered automatically as designed. A limited number of customers whose data resides on this particular cluster were affected. We apologize for any inconvenience this interuption may have caused. As always, we sincerely appreciate your business.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Information

ImageSilo Emergency Maintenance Notification – Oct. 21, 2019

Start Date: October 21, 2019 (Monday)
Start Time: 14:00(MDT)
Finish Date: October 22, 2019 (Tuesday)
Finish Time: 04:00(MDT)

Purpose: Address degraded database server

Customer Impact: ImageSilo engineers are working with vendors to address the degradation of one of the database clusters. Engineers will work to resolve the issues on the cluster, during which testing may cause brief periods (expected to last approximately 2 minutes) of inaccessibility for some (but not all) customers as the cluster is failed-over.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

 

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance

ImageSilo Maintenance Notification – Oct. 10, 2019

Start Date: Oct 10, 2019 (Thursday)
Start Time: 08:00 (MDT)
Finish Date: Oct 14, 2019 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Engineers will be performing maintenance on various ImageSilo infrastructure.

Engineers will upgrade the underlying storage system for the FTP download and secure download sites and modify web caching infrastructure.

Customer Impact:  Thursday morning during normal business hours FTP services will  require a restart, resulting in a brief period of service unavailability lasting approximately five minutes for all FTP upload and download sites.  Additional steps performed Friday morning during normal business hours will require a second service restart resulting in an additional service interruption expected to last up to ten minutes for all FTP upload and download sites.

As part of the FTP maintenance migration processing will be suspended from the start of maintenance Thursday morning through the completion on Friday.  Please note that the decision to perform this maintenance during business hours was based on studying FTP usage statistics and timed to minimize customer impact.

Also, ImageSilo Engineers will make changes to the caching infrastructure of ImageSilo.  This may result in transient errors retrieving and attaching documents for up to five minutes.  This update will be performed after 20:00 MDT to minimize customer impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Scheduled Maintenance

ImageSilo Emergency Maintenance Notification – Sep. 23, 2019

Start Date: Sept 23, 2019 (Monday)
Start Time: 08:45 (MDT)
Finish Date: Sept 24, 2019 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Resolve file storage issues

Customer Impact:  ImageSilo engineers are investigating issues with a NetApp OnTap instance in AWS, and have engaged the vendor’s technical support.  At this point there is some degradation of E-Forms and full text service for some, but not all entities.  It is unknown at this time if additional steps needed to resolve the issue will further degrade performance.  Engineers will work this problem to resolution, engaging additional resources as needed.

 

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance

ImageSilo Emergency Maintenance Notification – Jun. 25, 2019

Start Date: June 25, 2019 (Tuesday)
Start Time: 08:45 (MDT)
Finish Date: June 26, 2019 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Monitor AWS Instances

Customer Impact:  ImageSilo engineers are investigating issues with AWS instances.  At this point there is no impact to Imagesilo performance, but there is some potential for degradation in the future until this is resolved.  Engineers will continue to work on these issues to resolution, engaging vendor resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance

ImageSilo Emergency Maintenance Notification – Jun. 13, 2019

Start Date: June 13, 2019 (Thursday)
Start Time: 16:50 (MDT)
Finish Date: June 14, 2019 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Perform Failover of file server instances

Customer Impact:  ImageSilo engineers are monitoring issues with file servers in AWS.  At this point there is no impact to Imagesilo performance, but there is some potential for service degradation.  Engineers will perform a failover of these instances at 20:30 (MDT) today to resolve these issues.  During this failover customers may experience increased latency for a period lasting up to 30 minutes.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.

866.374.3569 (303.493.6900)

 

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance

ImageSilo Upgrade Notification – Thursday May 2, 2019

In keeping with our commitment to give you at least 48 hours notification of ImageSilo upgrades, this announcement is to notify you of a planned upgrade to ImageSilo website infrastructure to R85.5.  The upgrade is currently planned to begin on Thursday, May 2, 2019.  As usual, upgrades may take place during normal business hours as no customer impact is expected.

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent to you.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Scheduled Maintenance

ImageSilo Informational Message – Apr. 2, 2019

Date: April 2, 2019 (Tuesday)

Last year, in March and April of 2018, we released ImageSilo R84 which included the highly anticipated and much applauded responsive user interface which had been in beta for over a year prior to that. At the same time, we made available https://legacy.imagesilo.com to provide extra time for customers to transition from the old interface to the new one. Additionally, over the last year, we released the ImageSilo Client application which provides the same features provided in the browser-based interface in an optimized Windows application.

After providing a year for customers to transition to the new interface, the time has come to decommission the https://legacy.imagesilo.com site. On June 4, 2019, the legacy website will redirect users to the current user interface as if they had visited https://login.imagesilo.com. Given the limited level of activity on https://legacy.imagesilo.com at this time, we believe that 60 days is more than enough time for the last few remaining users to transition.  Thank you for your past efforts to migrate the vast majority of your users to the new interface and thank you in advance for migrating any remaining late adopters prior to June 4th, 2019.

As always, we appreciate your business. If you have any questions or comments, please contact our ImageSilo Administrators at siloadmin@imagesilo.com or toll-free at 866.374.3569.

ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Information

ImageSilo Emergency Maintenance Notification – Mar. 15, 2019

Start Date: March 15, 2019 (Friday)
Start Time: 09:10 (MDT)
Finish Date: March 18, 2019 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Monitor issues with Imagesilo instances

Customer Impact:  ImageSilo engineers are investigating various problems with instance creation in AWS.  At this point there is no impact to Imagesilo performance, but there is some potential for degradation in the future until this is resolved.  Engineers will continue to work on these issues to resolution, engaging vendor resources as needed.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: RTindall|    Category: ImageSilo Emergency Maintenance