Start Date: Oct 10, 2019 (Thursday)
Start Time: 08:00 (MDT)
Finish Date: Oct 14, 2019 (Monday)
Finish Time: 04:00 (MDT)
Purpose: Engineers will be performing maintenance on various ImageSilo infrastructure.
Engineers will upgrade the underlying storage system for the FTP download and secure download sites and modify web caching infrastructure.
Customer Impact: Thursday morning during normal business hours FTP services will require a restart, resulting in a brief period of service unavailability lasting approximately five minutes for all FTP upload and download sites. Additional steps performed Friday morning during normal business hours will require a second service restart resulting in an additional service interruption expected to last up to ten minutes for all FTP upload and download sites.
As part of the FTP maintenance migration processing will be suspended from the start of maintenance Thursday morning through the completion on Friday. Please note that the decision to perform this maintenance during business hours was based on studying FTP usage statistics and timed to minimize customer impact.
Also, ImageSilo Engineers will make changes to the caching infrastructure of ImageSilo. This may result in transient errors retrieving and attaching documents for up to five minutes. This update will be performed after 20:00 MDT to minimize customer impact.
Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com