Start Date: January 19, 2018 (Friday)
Start Time: 20:00 MST
Finish Date: January 22, 2018 (Monday)
Finish Time: 04:00 MST

Purpose: Perform update of load-balancers and modify firewall configurations.

Customer Impact: ImageSilo engineers will be applying an update to the ImageSilo load-balancers and performing general maintenance on the domain infrastructure. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to two periods of increased latency during failovers. Additionally, ImageSilo engineers will also make minor modifications to ImageSilo firewalls which may result in additional periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: October 27, 2017 (Friday)
Start Time: 20:00 (MDT)
Finish Date: October 30, 2017 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Storage hardware repair, SSL modifications, preventative maintenance.

Customer Impact: ImageSilo engineers will use this maintenance period to perform multiple functions:

• Replace failing interface card for storage hardware: Due to the highly redundant nature of ImageSilo’s architecture, customer impact is expected to be limited to two minutes of increased latency as the hardware is replaced and storage paths normalize.
• Make SSL modifications: ImageSilo engineers will be disabling the old, outdated TLS v1.0 protocol. The vast majority of our customers (those who are using supported browsers) will not be impacted by this change, as those browsers support TLS 1.1 and TLS 1.2 by default.  A small number of customers using older, unsupported browsers (Internet Explorer 10 or earlier) may need to upgrade their browser or enable TLS 1.1/1.2 in their current browser to connect to ImageSilo. During the transition, customer impact is expected to be elevated latency and/or packet loss for less than two minutes.
• Perform preventative maintenance: ImageSilo engineers will be performing preventative maintenance, including rebooting some of our authentication servers. No customer impact is expected related to these operations.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: September 22, 2017 (Friday)
Start Time: 20:00 (MDT)
Finish Date: September 25, 2017 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Update firewall configurations.

Customer Impact: During the validation, engineers will update BGP and routing configurations to take advantage of the new circuits that were brought online last week. Engineers will perform manual fail-overs of the firewalls, which are expected to cause brief periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: September 14, 2017 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: September 15, 2017 (Friday)
Finish Time: 04:00 (MDT)
Purpose: Bring additional data circuits online.
Customer Impact: ImageSilo engineers will again be bringing additional data circuits online and validating those circuits. During the validation, engineers will perform manual fail-overs of the firewalls, which are expected to cause brief periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: August 22, 2017 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: August 23, 2017 (Wednesday)
Finish Time: 04:00 (MDT)

 
Purpose: Bring additional data circuits online.

 
Customer Impact: ImageSilo engineers will once again be bringing additional data circuits online and validating those circuits. During the validation, engineers will perform manual fail-overs of the firewalls, which are expected to cause brief periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: August 17, 2017 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: August 18, 2017 (Friday)
Finish Time: 04:00 (MST)

Purpose: Upgrade ImageSilo firewall infrastructure.

Customer Impact: ImageSilo engineers will be performing an additional upgrade (in addition to the upgrade performed July 28) of the ImageSilo firewall devices. The expected customer impact of the upgrade operation is up to 15 (fifteen) minutes of inaccessibility. Multiple manual fail-overs will be performed as part of the final verification of the firewalls and are expected to result in several periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: August 9, 2017 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: August 10, 2017 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: Bring additional data circuits online.

Customer Impact: ImageSilo engineers will be bringing additional data circuits online and validating those circuits. During the validation, engineers will perform manual fail-overs of the firewalls, which are expected to cause brief periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 28, 2017 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 31, 2017 (Monday)
Finish Time: 04:00 (MST)

Purpose: Upgrade ImageSilo firewall infrastructure and add additional network circuits.

Customer Impact: ImageSilo engineers will be upgrading the ImageSilo firewalls with new devices. The expected customer impact of the replacement operation is up to 15 (fifteen) minutes of inaccessibility. Multiple manual fail-overs will be performed as part of the final verification of the firewalls and are expected to result in several periods of increased latency. Finally, new network circuits will be brought online and tested; no customer impact related to these new circuits is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: March 1, 2017 (Wednesday)
Start Time: 20:00 (MST)
Finish Date: March 2, 2017 (Thursday)
Finish Time: 04:00 (MST)

Purpose: Complete R82 Update to ImageSilo

Customer Impact: ImageSilo engineers will complete the upgrade of Imagesilo to R82. During the Feb. 28 maintenance, data conversion was taking longer than expected. Rather than perform the final cut-over to the new version immediately before the end of the Feb. 28 maintenance, it was decided that the most prudent course of action would be to perform the cut-over the following evening (Wednesday, March 1). No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com