In keeping with our commitment to give you at least 48 hours notification of ImageSilo upgrades, this announcement is to notify you of a planned upgrade to ImageSilo website infrastructure to R85.3.  The upgrade is currently planned to begin on Thursday, January 17, 2019.  As usual, upgrades may take place during normal business hours as no customer impact is expected.

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent to you.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: December 7, 2018 (Friday)
Start Time: 20:00 (MDT)
Finish Date: December 10, 2018 (Monday)
Finish Time: 04:00 (MDT)

Purpose: ImageSilo Engineers will be turning down the network connection between the ImageSilo AWS infrastructure and the legacy data center hardware.  This marks the final step in the transition to Amazon AWS.

Customer Impact: None Expected

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

In keeping with our commitment to give you at least 48 hours notification of ImageSilo upgrades, this announcement is to notify you of a planned upgrade to ImageSilo website infrastructure to R85.2.  The upgrade is currently planned to begin the week of November 26, 2018.  As usual, upgrades may take place during normal business hours as no customer impact is expected.

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent to you.

Please feel free to contact ImageSilo Administration with any questions or comments.

866.374.3569 (303.493.6900)

siloadmin@imagesilo.com

Start Date: November 5, 2018 (Monday)
Start Time: 06:00 (MST)
Finish Date: November 5, 2018 (Monday)
Finish Time: 18:00 (MST)

Purpose: Migrate FTP database server

Customer Impact: ImageSilo engineers will be upgrading the FTP database server.  This will result in unavailability for FTP services of up to an hour as the database is migrated.  This will start promptly at 6:00 AM to take advantage of the lowest-use period for FTP and to give engineers access to vendor technical support for assistance if there are issues with the migration, and will be completed as early as possible.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: August 29, 2018 (Wednesday)
Start Time: 06:00 (MDT)
Finish Date: August 29, 2018 (Wednesday)
Finish Time: 18:00 (MDT)

Purpose: Complete the migration of FTP data to AWS

Customer Impact: ImageSilo engineers will be completing the move of FTP services to AWS.  This will result in periods of unavailability for FTP services of up to six hours for each service (FTP In/Secure FTP In, FTP Out/Secure FTP Out) as the data is migrated.  As FTP is not a critical component for accessing ImageSilo data this will be done during the day to take advantage of a low-use period for the service.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: August 17, 2018 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 20, 2018 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Move all services to our new ImageSilo Amazon Web Services infrastructure.

Customer Impact: ImageSilo engineers will be moving all ImageSilo services to our Amazon Web Services (AWS) infrastructure. Engineers will transition customer databases from our data center to AWS over the course of the weekend. The customer impact for each of those database transitions will depend on the size of the database, with service interruption for those customers expected to be anywhere from a few minutes up to two hours during their respective transition. Towards the middle of the transition process, engineers will move the core database (which redirects entities to their appropriate database). This core database move is expected to involve a service interruption for approximately thirty (30) minutes, affecting all customers. Customers that are accessing ImageSilo during the weekend may notice degraded performance if their database is not local to the web farm that serves ImageSilo traffic (i.e. databases at data center with web traffic in AWS or vice versa). Engineers will also be swinging operations for all web traffic from our data center to AWS. No additional customer impact is expected for this change. We appreciate your patience as we continue to improve the ImageSilo service.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 13, 2018 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 16, 2018 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Move all services to our new ImageSilo Amazon Web Services infrastructure.

Customer Impact: ImageSilo engineers will be moving all ImageSilo services to our Amazon Web Services (AWS) infrastructure. Engineers will transition customer databases from our data center to AWS over the course of the weekend. The customer impact for each of those database transitions will depend on the size of the database, with service interruption for those customers expected to be anywhere from a few minutes up to two hours during their respective transition. Towards the middle of the transition process, engineers will move the core database (which redirects entities to their appropriate database). This core database move is expected to involve a service interruption for approximately thirty (30) minutes, affecting all customers. Customers that are accessing ImageSilo during the weekend may notice degraded performance if their database is not local to the web farm that serves ImageSilo traffic (i.e. databases at data center with web traffic in AWS or vice versa). Engineers will also be swinging operations for all web traffic from our data center to AWS. No additional customer impact is expected for this change. We appreciate your patience as we continue to improve the ImageSilo service.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: March 23, 2018 (Friday)
Start Time: 20:00 (MDT)
Finish Date: March 26, 2018 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Add additional database storage capacity.

Customer Impact: ImageSilo Engineers will increase the storage capacity for our SQL database clusters.  Our validation process will require two manual failovers for each SQL cluster.  For each failover, we expect a period of increased latency lasting up to two minutes.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Weekend Stage: All day, from Friday evenings through early Monday mornings.

Start Date: March 23, 2018 (Friday)
Start Time: 20:00 (MDT)
Finish Date: April 2, 2018 (Monday)
Finish Time: 04:00 (MDT)

Weekday Evening Stage: Only evenings (20:00 MDT) through early mornings (04:00 MDT) each day, Monday through Friday.

Start Date: March 26, 2018 (Monday)
Start Time: 20:00 (MDT)
Finish Date: April 6, 2018 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Consolidate SQL databases for non-Data Delivery customers.

Customer Impact: In preparation for our upcoming SQL Server upgrade, we will be consolidating SQL databases – transferring customer database data from their shared/multi-tenant databases into fewer shared/multi-tenant databases. For each entity, this process entails temporarily disabling the entity, ensuring no automated operations (i.e. import, etc) are processing, transferring the data, optimizing database indexes, and re-enabling the entity. Each entity may be temporarily disabled (negating the ability to login) for anywhere from a few seconds to several minutes, depending on the amount of SQL database data for each individual entity. We will be running this process only during our regular maintenance periods which include evenings (20:00) through early mornings (04:00) during the week and all day during weekends. This maintenance is NOT expected to impact customers currently using dedicated databases (Data Delivery customers).

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 2, 2018 (Friday)
Start Time: 20:00 (MST)
Finish Date: February 5, 2018 (Monday)
Finish Time: 04:00 (MST)

Purpose: Add additional database storage capacity.

Customer Impact: ImageSilo Engineers will increase the storage capacity for our SQL database clusters.  Our validation process will require two manual failovers for each SQL cluster.  For each failover, we expect a period of increased latency lasting up to two minutes.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com