Date: July 12, 2018 (Thursday)
This informational message is intended to provide an updated notification related to moving all ImageSilo services to our Amazon Web Services (AWS) infrastructure. In an effort to ensure a smooth roll-out, our quality assurance and engineering teams have been working diligently for months to validate the operations of ImageSilo on the AWS platform to ensure we deliver you the highest quality service that you have become accustomed to since its inception in 1999. Late in the process of validation, our quality assurance and engineering teams discovered some potential performance issues, many of which might not even be noticeable to the vast majority of our customers. However rather than risk any potential issue the team agreed that it would be best for all our stakeholders if we took the extra time necessary to ensure the integrity of service we have traditionally provided. Needless to say this has been a long process and we are as anxious as anyone to achieve this milestone. However, if our history as the most trusted cloud-based ECM in the world has taught us anything, we have learned that patience always pays off when it comes to large undertakings such as this.
Given the nature and timing of our findings we will want to complete a ground up internal validation process on the ImageSilo AWS platform. As such, as of this notification we have not set a firm date for the maintenance, but we expect it in August. Rest assured however that as soon as we establish that date we will give you at least a one-week notification. Our quality assurance and engineering teams have one goal and that is to do it once and do it right the first time.
As always, we appreciate your business. If you have any questions or comments, please contact our ImageSilo Administrators at siloadmin@imagesilo.com or toll-free at 866.374.3569.
ImageSilo Administration
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com
