Stage 1:
Start Date: August 1, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 4, 2014 (Monday)
Finish Time: 04:00 (MDT)

Stage 2:
Start Date: August 8, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 11, 2014 (Monday)
Finish Time: 04:00 (MDT)

Stage 3:
Start Date: August 15, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: August 18, 2014 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Replace one of the SQL database clusters.

Customer Impact: ImageSilo engineers will be commissioning a new SQL database cluster to replace another cluster. This new cluster will offer improved performance and scalability for those customers that are on the cluster being replaced. The purpose of these three maintenance windows is to transition customer databases from one cluster to the new cluster. On Friday, August 1, engineers will be moving the core database (which redirects entities to their appropriate database) at approximately 20:00 MDT. This is expected to involve a service interruption for approximately thirty (30) minutes, affecting all customers. After that, engineers will begin moving customer databases from the old cluster to the new cluster. These customers (whose entity ID is less than or equal to 8399) will have their databases moved over the course of the remainder of that weekend and the following two weekends (starting Aug 8 and Aug 15). The customer impact for each of those database transitions will depend on the size of the database, with service interruption for those customers expected to be anywhere from a few minutes up to an hour during their respective transition. Customers whose entity ID is 8400 or greater will not be affected by these moves (other than the initial core database on Aug 1). We understand that the lack of having a specific time for the customer database moves (once again, those whose entity ID is less than or equal to 8399) may cause issues for their operations. As such, those customers who need to have a specific time provided during the three maintenance periods can contact ImageSilo Administration before Friday, July 12 to request that a specific time be provided for their entity. We appreciate your patience as we continue to improve the ImageSilo service.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 3, 2014 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: June 4, 2014 (Wednesday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing infrastructure upgrades.

Customer Impact: An upstream network provider will be performing infrastructure upgrades (enabling flow control to perform intelligent routing). No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 29, 2014 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: May 30, 2014 (Friday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing infrastructure upgrades.

Customer Impact: An upstream network provider will be performing infrastructure upgrades (routing configuration changes to select distribution switches). During these upgrades, there may be short periods of packet loss and latency while routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 28, 2014 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: May 29, 2014 (Thursday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing infrastructure upgrades.

Customer Impact: An upstream network provider will be performing infrastructure upgrades (monitoring and IP traffic control). During these upgrades, there may be short periods of packet loss and latency while routes re-converge. Also, during this period, ImageSilo Engineers will make minor firewall adjustments that are expected to produce no customer impact.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 9, 2014 (Friday)
Start Time: 20:00 (MDT)
Finish Date: May 12, 2014 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Replace failed storage hardware.

Customer Impact: ImageSilo Engineers will be replacing a highly redundant storage module. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 11, 2014 (Sunday)
Start Time: 22:00 (MDT)
Finish Date: May 12, 2014 (Monday)
Finish Time: 06:00 (MDT)

Purpose: An upstream network provider will be performing vendor-required maintenance.

Customer Impact: An upstream network provider will be performing maintenance. Due to the redundant nature of the network, this work should be transparent to customers, with only short periods of packet loss and latency as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.

866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 22, 2014 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: April 23, 2014 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Configure switches for new storage.

Customer Impact: ImageSilo Engineers will be configuring storage switches in preparation for a new database cluster to be added at a later date. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: April 10, 2014 (Thursday)
Start Time: 20:00 (MDT)
Finish Date: April 11, 2014 (Friday)
Finish Time: 04:00 (MDT)

Purpose: Install addition storage equipment for database clusters.

Customer Impact: ImageSilo Engineers will be installing additional storage equipment for the database clusters. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: March 28, 2014
Start Time: 20:00 (MDT)
Finish Date: March 31, 2014
Finish Time: 03:00 (MDT)

Purpose: Make minor DNS changes on domain controllers.

Customer Impact: ImageSilo Engineers will make minor DNS changes on all domain controllers. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com