Start Date: March 4, 2016 (Friday)
Start Time: 20:00 (MST)
Finish Date: March 7, 2016 (Monday)
Finish Time: 04:00 (MST)

Purpose: Perform firewall updates.

Customer Impact: ImageSilo engineers will be performing firewall updates. Due to the architecture of the systems affected, no customer impact is expected other than short periods of increased latency.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: February 12, 2016 (Friday)
Start Time: 20:00 (MST)
Finish Date: February 15, 2016 (Monday)
Finish Time: 04:00 (MST)

Purpose: Transfer a limited number of customer databases to a different database cluster.

Customer Impact: During this maintenance, ImageSIlo engineers will be transferring a few customer databases from one database cluster to another cluster to improve load distribution. This maintenance will only affect entities whose entity ID starts with 59, in addition to another single entity (which will be contacted via phone). For the affected entities, expected impact is up to three (3) hours of unavailability while the databases are transferred. For all other entities, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: October 23, 2015 (Friday)
Start Time: 10:00 MDT
Finish Date: October 26, 2015 (Monday)
Finish Time: 04:00 MDT

Purpose: Perform firewall maintenance.

Customer Impact: ImageSilo engineers will be performing firewall maintenance. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: September 23, 2015 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: September 24, 2015 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: An upstream network provider will be upgrading software on distribution devices.

Customer Impact: During this maintenance, an upstream network provider will be upgrading software on distribution devices. Due to the redundant nature of the infrastructure, the only expected impact is a possible increase in latency as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

This is to notify you of a planned upgrade to ImageSilo R81. The upgrade is currently planned to begin the week of September 14, 2015. As usual, upgrades may take place during normal business hours as no customer impact is expected. Below is the currently planned schedule:

Sept. 14-15, 2015: Upgrade of all automation servers – no customer impact expected
Sept. 16-17, 2015: Upgrade of all application servers – no customer impact expected
Sept. 21-22, 2015: Upgrade of all public facing web servers – no customer impact expected

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent to you.

The primary purpose of this R81 release is to add support for Windows 10 in the Web Assistant as well as a few bug fixes.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: September 9, 2015 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: September 10, 2015 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: Configuration changes to firewalls.

Customer Impact: ImageSilo engineers will be making changes to our firewalls to improve FTP data transfers. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 22, 2015 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: July 23, 2015 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: Install additional storage capacity in ImageSilo network.

Customer Impact: ImageSilo engineers will be installing additional storage in the ImageSilo network. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

The R80 upgrade last week was postponed due to technical issues that arose related to our unique configuration of ImageSilo. Our QA team is currently validating some changes that were made to address those issues. We expect that validation to be completed successfully by end of business today or tomorrow. As such, we will plan to resume our upgrade schedule as follows:

June 16-17, 2015: Upgrade of all application servers – no customer impact expected
June 18-19, 2015: Upgrade of all public facing web servers – possible need to re-authenticate (log back in)

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent to you.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

The planned upgrade of all public facing web servers to R80 has been delayed due to an unforeseen issue unique to the ImageSilo implementation. Once the issue has been resolved, another ImageSilo Upgrade Notification will be issued to advise you of the new timeframe.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com