SunGard continues to work torwards a resolution with multiple ISPs affecting multiple SunGard facilities around the nation. Multiple ISPs have been reporting an issue with internet routing. As for those ISPs affecting ImageSilo, SunGard de-peered from Level3 at approximately 14:30 (MDT) and, as of now (approximately seventy minutes later), our connectivity appears stable. Level3 is reporting an issue with bad routes from an overseas vendor and is taking corrective action now. We believe that the bad routes from the overseas vendor possibly “poisoned” the BGP routes on Level3 and those routes propagated to other vendors (i.e. AT&T, Verizon, etc). Needless to say, the worldwide affects of these issues with the ISPs has been far-reaching.
We will continue to monitor the situation and, once the crisis is completely resolved, work to get a more complete explaination of today’s events out to our customers. We apologize for the inconvenience today’s issues have caused. As always, we appreciate your business.
ImageSilo Administration