Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Oct. 19, 2012

Start Date: October 19, 2012 (Friday)
Start Time: 20:00 (MDT)
Finish Date: October 22, 2012 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Upgrade security and firewall infrastructure.

Customer Impact: ImageSilo engineers will be upgrading (through complete replacement) the ImageSilo security and firewall infrastructure. Months of testing have been performed in order to certify the new infrastructure components and to help ensure all services are transitioned smoothly and quickly. Customer impact is expected to be two periods of inaccessibility (up to 15 minutes each) during the initial transition followed by three to four brief  (two minute) periods of high latency and possible inaccessibility while failover and redundancy tests are performed with the production implementation. Although engineers intend to have completed the entire process by the early morning hours of Saturday, October 20, an extended maintenance period is being reserved to address any unforeseen issues.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Modification – Sept. 24, 2012

Start Date: September 24, 2012 (Monday)
Start Time: 20:00 (MDT)
Finish Date: September 25, 2012 (Monday)
Finish Time: 04:00 (MDT)

Purpose: This is a modification to the maintenance for September 24, 2012. In addition to starting slightly earlier, some additional procedures will be performed. An upstream network provider will be depeering an ISP (as originally noted). Fabric updates will be made to the fibre channel network in preparation for a new SQL database cluster. A static route will be added to the ImageSilo network.

Customer Impact: For the ISP depeering process, customer impact is expected to be limited to a very brief period of high latency and possible packet loss due to BGP convergence for any traffic that must converge to redundant ISPs. Related to the fibre channel network update, we expect a single period of service interruption lasting up to two minutes during a manual cluster failover that we intend to execute as part of the procedure. Finally, we do not expect any customer impact related to the static route addition.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Sept. 24, 2012

Start Date: September 24, 2012 (Monday)
Start Time: 22:00 (MDT)
Finish Date: September 25, 2012 (Monday)
Finish Time: 04:00 (MDT)

Purpose: An upstream network provider will be depeering an ISP.

Customer Impact: Customer impact is expected to be limited to a very brief period of high latency and possible packet loss due to BGP convergence for any traffic that must converge to redundant ISPs.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Jul. 14, 2012

Start Date: July 14, 2012 (Saturday)
Start Time: 08:30 (MDT)
Finish Date: July 16, 2012 (Monday)
Finish Time: 03:00 (MDT)

Purpose: Make configuration changes to storage systems.

Customer Impact: Engineers will make minor configuration changes to the storage systems to optimize synchronization between our Denver and Omaha facilities. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Jun. 1, 2012

Start Date: June 1, 2012 (Friday)
Start Time: 20:00 (MDT)
Finish Date: June 4, 2012 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Complete work originally scheduled for April 20, 2012 and subsequently rescheduled (and cancelled) for May 4, 2012. An upstream network provider will be upgrading network infrastructure.

Customer Impact: During the previously scheduled maintenance on April 20, the network provider experienced issues moving some data connections to new network infrastructure. As such, the maintenance was not completed. To complete that work, on Friday night, June 1, an upstream network provider will be moving multiple data connections that may affect ImageSilo to new equipment as part of a major network overhaul. After the move is completed, ImageSilo engineers will work with the provider to ensure that all primary and redundant paths are fully operational. No customer impact is expected, however, due to the nature of the issues experienced on April 20, and out of an abundance of caution, we would recommend planning for up to an hour of interruption on Friday night.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Cancellation – May 4, 2012

The maintenance that was scheduled to begin this evening (May 4, 2012) has been cancelled due to issues experienced by the upstream network provider. It will be rescheduled at a later date.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.

866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – May 4, 2012

Start Date: May 4, 2012 (Friday)
Start Time: 20:00 (MDT)
Finish Date: May 7, 2012 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Complete work originally scheduled for April 20, 2012. An upstream network provider will be upgrading network infrastructure.

Customer Impact: During the previously scheduled maintenance on April 20, the network provider experienced issues moving some data connections to new network infrastructure. As such, the maintenance was not completed. To complete that work, on Friday night, May 4, an upstream network provider will be moving multiple data connections that may affect ImageSilo to new equipment as part of a major network overhaul. After the move is completed, ImageSilo engineers will work with the provider to ensure that all primary and redundant paths are fully operational. No customer impact is expected, however, due to the nature of the issues experienced on April 20, and out of an abundance of caution, we would recommend planning for up to an hour of interruption on Friday night.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – May 1, 2012

Start Date: May 1, 2012 (Tuesday)
Start Time: 21:00 MDT
Finish Date: May 2, 2012 (Wednesday)
Finish Time: 03:00 MDT

Purpose: Increase internet bandwidth.

Customer Impact: An upstream internet provider will be increasing ImageSilo’s bandwidth. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Apr. 20, 2012

Start Date: April 20, 2012 (Friday)
Start Time: 20:00 (MDT)
Finish Date: April 23, 2012 (Monday)
Finish Time: 04:00 (MDT)

Purpose: An upstream network provider will be upgrading network infrastructure.

Customer Impact: On Friday night, an upstream network provider will be moving multiple data connections affecting ImageSilo to new equipment as part of a major network overhaul. After the move is completed, ImageSilo engineers will work with the provider to ensure that all primary and redundant paths are fully operational. Up to an hour of service interruption is expected on Friday night.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance

ImageSilo Maintenance Notification – Apr. 8, 2012

Start Date: April 8, 2012 (Sunday)
Start Time: 08:00 (MDT)
Finish Date: April 9, 2012 (Monday)
Finish Time: 04:00 (MDT)

Purpose: An upstream network provider will be depeering an ISP.

Customer Impact: Customer impact is expected to be limited to three minutes of high latency and less than one minute of packet loss due to BGP convergence for any traffic that must converge to redundant ISPs.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

  |     by: scottm|    Category: ImageSilo Scheduled Maintenance