Start Date: February 21, 2025 (Friday)
Start Time: 16:00 (MST)
Finish Date: February 24, 2025 (Monday)
Finish Time: 04:00 (MST)

Purpose: Migrate Full Text Database to new Storage

ImageSilo Engineers will be migrating the full-text database to a new storage system to improve performance and reliability. During the migration, full-text processing for newly uploaded documents will be temporarily unavailable. However, all newly uploaded documents will be queued, and full-text processing will resume automatically once the migration is complete. Full-text searching on existing documents will remain available throughout the process. No action is required on your part.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

In keeping with our commitment to give you at least 48 hours notification of ImageSilo upgrades, this announcement is to notify you of a planned upgrade to ImageSilo website infrastructure to R89. The upgrade is currently planned to begin on Wednesday, October 9, 2024. Additionally, engineers will be deploying infrastructure modifications to improve the security and resiliency of ImageSilo.

As usual, upgrades may take place during normal business hours as no customer impact is expected.

Please note that these dates are subject to change. If changes occur, another ImageSilo Upgrade Notification will be sent.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: July 12, 2024 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 15, 2024 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Move NetApp OnTap instance to new hardware

Customer Impact: AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, brief periods of increased latency are expected.

Start Date: July 5, 2024 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 8, 2024 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Apply update to database cluster

Customer Impact: ImageSilo Engineers will apply an update to the ImageSilo database cluster. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to a period of inaccessibility lasting up to 60 seconds during cluster failover.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: June 28, 2024 (Friday)
Start Time: 20:00 (MDT)
Finish Date: July 1, 2024 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Apply update to database cluster and move NetApp OnTap instance to new hardware

Customer Impact: ImageSilo Engineers will apply an update to the ImageSilo database cluster. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to a period of inaccessibility lasting up to 60 seconds during cluster failover. AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. There is no customer impact expected when migrating Netapp OnTap to new hardware.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

This notification was sent out previously with the incorrect month in the body of the message.  The month has been corrected.

Start Date: June 19, 2024 (Wednesday)
Start Time: 20:00 (MDT)
Finish Date: June 20, 2024 (Thursday)
Finish Time: 04:00 (MDT)

Purpose: Move NetApp OnTap instance to new hardware

Customer Impact: AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, brief periods of increased latency is expected.

The purpose of this communication is to let you know that the ImageSilo Engineering Team has elected to postpone the update to our database cluster due to a technical issue identified during the rigorous vetting process. At this time, we are engaging with AWS support to resolve the issue. We will communicate the updated schedule as soon as it is established.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 20, 2024 (Monday)
Start Time: 20:00 (MDT)
Finish Date: May 21, 2024 (Tuesday)
Finish Time: 04:00 (MDT)

Purpose: Apply update to database cluster

Customer Impact: ImageSilo Engineers will apply an update to the ImageSilo database cluster. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to a period of inaccessibility lasting up to 60 seconds during cluster failover.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: January 12, 2024 (Friday)
Start Time: 20:00 (MST)
Finish Date: January 13, 2024 (Saturday)
Finish Time: 04:00 (MST)

Purpose: Update SSL/TLS certificates for all database servers and move NetApp OnTap instance to new hardware.

Customer Impact: ImageSilo Engineers will update the SSL/TLS certificates for all database servers. The expected impact is 2 brief periods of increased latency. In addition, AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com