Start Date: December 6, 2013 (Friday)
Start Time: 20:00 (MST)
Finish Date: December 9, 2013 (Monday)
Finish Time: 03:00 (MST)

Purpose: Make some final changes to the Active Directory infrastructure.

Customer Impact: The ImageSilo engineering team will make some changes to complete the AD upgrade that has been performed over the last couple of maintenance periods. No customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: November 15, 2013 (Friday)
Start Time: 20:00 (MST)
Finish Date: November 18, 2013 (Monday)
Finish Time: 03:00 (MST)

Purpose: Remove domain controllers, upgrade storage systems, and update firewall rules.

Customer Impact: ImageSilo engineers will be removing old domain controllers from our Active Directory infrastructure (no customer impact expected), performing software upgrades on our storage systems (expected two to four periods of increased latency lasting up to three minutes each during manual fail-overs of storage systems), and updating firewall rules (no customer impact expected).

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: November 6, 2013 (Wednesday)
Start Time: 22:00 MST
Finish Date: November 7, 2013 (Thursday)
Finish Time: 04:00 MST

Purpose: An upstream network provider will be performing vendor-required maintenance.

Customer Impact: An upstream network provider will be connecting new 10 Gigabit links from core routers into the MPLS network. Due to the redundant nature of the network, this work should be transparent to customers, with only short periods of packet loss and latency as routes re-converge.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: November 1, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: November 4, 2013 (Monday)
Finish Time: 03:00 (MST)

Purpose: Perform maintenance on storage systems, firewalls, database clusters, domain controllers, and changing DNS/NTP settings on multiple systems.

Customer Impact: ImageSilo will be upgrading storage systems at our redundant location, modifying firewall rules, promoting AD servers in our domain hierarchy, and updating DNS/NTP settings on multiple systems – no customer impact is expected related to these items. However, changes will be made on the database clusters that require failovers. During those failovers, two periods of inaccessibility lasting up to three minutes is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: October 11, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: October 14, 2014 (Monday)
Finish Time: 03:00 (MDT)

Purpose: Apply database updates; replace defective switching hardware; apply firewall update; perform AD schema expansion.

Customer Impact: On Friday evening, ImageSilo engineers will apply database updates. During those updates, manual failovers will be performed, resulting in an expected maximum of two to three minutes of inaccessibility during the failover. On Saturday, ImageSilo engineers will be replacing defective switching hardware, applying firewall updates, and expanding the AD schema. No customer impact is expected on Saturday due to the redundant architecture of ImageSilo.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: September 27, 2013 (Friday)
Start Time: 20:00 (MDT)
Finish Date: September 29, 2013 (Sunday)
Finish Time: 23:59 (MDT)

Purpose: Perform periodic maintenance on firewall systems.

Customer Impact: ImageSilo engineers will be performing maintenance on the firewall systems. Due to the nature of the maintenance and the redundancy build into the ImageSilo infrastructure, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com