Start Date: January 12, 2024 (Friday)
Start Time: 20:00 (MST)
Finish Date: January 13, 2024 (Saturday)
Finish Time: 04:00 (MST)

Purpose: Update SSL/TLS certificates for all database servers and move NetApp OnTap instance to new hardware.

Customer Impact: ImageSilo Engineers will update the SSL/TLS certificates for all database servers. The expected impact is 2 brief periods of increased latency. In addition, AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 23, 2023 (Tuesday)
Start Time: 20:00 (MDT)
Finish Date: May 24, 2023 (Wednesday)
Finish Time: 04:00 (MDT)

Purpose: Move NetApp OnTap instance to new hardware

Customer Impact: AWS has scheduled maintenance for the underlying hardware on a NetApp OnTap instance in AWS. ImageSilo engineers will take steps to move the instance to new hardware. Due to the redundant nature of the ImageSilo architecture, no customer impact is expected.

Questions/Comments: Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Feb 17, 2023 (Friday)
Start Time: 20:00 (MST)
Finish Date: Feb 20, 2022 (Monday)
Finish Time: 04:00 (MST)

Purpose: Apply updates to database clusters and migrate Netapp OnTap instance to new hardware

Due to a shortage of AWS capacity in one of our target availability zones, we have rescheduled our previously scheduled maintenance.

Customer Impact: ImageSilo Engineers will apply updates to the ImageSilo database clusters. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to three periods of inaccessibility lasting up to 60 seconds during cluster failovers. There is no customer impact expected when migrating Netapp OnTap to new hardware.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Feb 3, 2023 (Friday)
Start Time: 20:00 (MST)
Finish Date: Feb 6, 2022 (Monday)
Finish Time: 04:00 (MST)

Purpose: Apply updates to database clusters

Customer Impact: ImageSilo Engineers will apply updates to the ImageSilo database clusters. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to two periods of inaccessibility lasting up to 60 seconds during cluster failovers.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: Sept 9, 2022 (Friday)
Start Time: 20:00 (MDT)
Finish Date: Sept 12, 2022 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Apply Microsoft SQL Server updates

Customer Impact: ImageSilo Engineers will apply updates to the ImageSilo database clusters. Due to the redundant nature of the ImageSilo architecture, customer impact is expected to be limited to two periods of inaccessibility lasting up to 60 seconds during cluster failovers.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com

Start Date: May 6, 2022 (Friday)
Start Time: 20:00 (MDT)
Finish Date: May 9, 2022 (Monday)
Finish Time: 04:00 (MDT)

Purpose: Reboot primary database cluster

Customer Impact: AWS has notified us that the hardware related to one of our primary database clusters is scheduled to receive maintenance. ImageSilo Engineers will perform a reboot of the affected cluster. Some entities will be unavailable during this period, which is not expected to last more than 1 minute.

Please feel free to contact ImageSilo Administration with any questions or comments.
866.374.3569 (303.493.6900)
siloadmin@imagesilo.com